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work from home customer service agent resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.

Energetic Online Customer Service Commerce representative experienced in responding to website, email and chat inquiries to meet needs of online customers. Guides customers through online ordering process in fast-paced environment using world-class technology. Promotes value of e-commerce by offering best-in-class service.

Enthusiastic Customer service with 10+ years of e-commerce customer service experience. Skilled in using computers and web-based applications to handle high volumes of workflow in team-driven environment. Meets customer satisfaction standards, efficiency metrics and issue-resolution targets to exceed customer expectations.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Reliable employee seeking Customer service position. Offering excellent communication and good judgment.

Skills
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • High-Volume Environments
  • Issue and Complaint Resolution
  • Customer Retention Strategies
  • Data Entry and Maintenance
  • Hotel Reservations
  • Strong Telephone Etiquette
  • Communications Strategies
  • Team Goals
  • Telephone Etiquette
  • Knowledge Base
  • Cold Calling
  • Excellent Attention to Detail
Work History
Work From Home Customer Service Agent, 05/2016 - Current
Sun Country Airlines Minneapolis, MN,
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfaction
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Answered live online chats to give quick answers and solve problems faster.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
Work From Home Customer Service Agent, 09/2011 - 01/2015
Sun Country Airlines Gulfport, MS,
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Performed independent research to solve complex issues, employing resources such as Type and Type.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Responded to website and email inquiries within Number business days to maintain customer satisfaction and generate positive reviews.
  • Assisted clients with product questions to facilitate online ordering process.
  • Followed-up with online price quotes via email and phone to answer questions and close sales.
Payroll Assistant / Front Office Receptionist , 09/2007 - 06/2009
Hca Baton Rouge, LA,
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Interacted with customers by phone, email or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Identified visitors' needs to offer solutions and information.
  • Decreased customer hold times by updating office phone call and messaging procedures.
  • Answered questions about and trained Number employees on Software.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
PBX Switchboard Operator, 09/2002 - 12/2005
Hilton Garden Inn Hotel City, STATE,
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Maintained accurate records of calls placed and received.
  • Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
  • Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
  • Received incoming calls and paged individuals and departments over PA system.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Managed telephone switchboard of Number personnel and routed internal and external calls to provide quick connection.
  • Managed Number-line switchboard system for busy Type of business.
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance.
Education
Associate Of Business Administration: Business Administration, Expected in 03/1997
-
North High School - Minneapolis, MN,
GPA:
Status -

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Resume Overview

School Attended

  • North High School

Job Titles Held:

  • Work From Home Customer Service Agent
  • Work From Home Customer Service Agent
  • Payroll Assistant / Front Office Receptionist
  • PBX Switchboard Operator

Degrees

  • Associate Of Business Administration

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