I'm a friendly, outgoing, dedicated worker with 25 years of experience in the hospitality industry. I have been trained on, and trained others on, customer service skills, leadership and management practices, and brand standards. I have worked with a variety of software platforms and adapt easily to new challenges and experiences.
Remotely transcribe audio files to specified format of MS Word or MS Excel; retyping jobs as assigned to same format
Live-in operations manager for one acre property containing 10 cottages and 12+ sailboats (10/2008 to 6/2009)
Reservations Manager (10/2009 to 9/2012)
Summer seasonal manager for 15-room bed and breakfast resort across from Lake Michigan. Duties included front desk, housekeeping, laundry, breakfast and office duties.
During the time 11/2007 to 5/2008, I worked a temporary job as an Office Manager in Ft. Lauderdale for a private medical coding company
Training & Development
Designated trainer for company specific training for management/owner LXR Resorts
Certified trainer for Sheraton Hotels and Resorts
Certified regional trainer for 8 hotels in the South Florida region for management company Interstate Hotels & Resorts
Designated Service Leader for management company MeriStar Hotels & Resort, Inc.
Responsible for management training for 8 hotels in the South Florida region for management company MeriStar Hotels & Resorts
Certified Hotel Trainer for the management company American General Hospitality, Inc.
Companies Worked For:
Job Titles Held: