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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Executive Profile

I'm a friendly, outgoing, dedicated worker with 25 years of experience in the hospitality industry. I have been trained on, and trained others on, customer service skills, leadership and management practices, and brand standards. I have worked with a variety of software platforms and adapt easily to new challenges and experiences.

Skill Highlights
  • Microsoft Office
  • Payroll
  • Database Management
  • Human Resources Management
  • Office Administration
  • Training & Development
  • General Business Skills
  • Customer Service
Core Accomplishments
  • Transitioned one hotel through 5 different management companies, 4 ownership changes and 4 brand changes within a 15 year tenure.
  • Trained entire staff of 175 from Westin standards to full Sheraton standards within 45 days in order to execute a successful transition to ensure core and essential brand standards
Professional Experience
Work from home audio transcription, 03/2012 to 10/2013
Macy'sBoston, MA,

Remotely transcribe audio files to specified format of MS Word or MS Excel; retyping jobs as assigned to same format

  • Accurate and reliable turnaround time of up to 2 audio hours within 24 hours
  • Accurate manual transcription of handwritten, typed or scanned files with deadline determined upon receipt
Operations Manager and Reservations Manager, 09/2008 to 08/2012
Cancer Treatment Centers Of AmericaPhiladelphia, PA,

Live-in operations manager for one acre property containing 10 cottages and 12+ sailboats (10/2008 to 6/2009)

  • Direct, assist with and ensure cleanliness of each cottage and laundry area
  • Office management and collection/billing of guest accounts
  • Property management including cleanliness of beach, water toys (excluding sail boats), grills

Reservations Manager (10/2009 to 9/2012)

  • Remotely answer and return all phone calls and emails for guest inquiries for cottages, sailboats and area activities
  • Created and maintained tracking spreadsheet for all incoming and outgoing monies as related to cottage and sailboat rentals
  • Direct billing/crediting/chargebacks for VISA, MC and AMEX
Seasonal Manager, 06/2008 to 08/2009
Last Resort B&B InnCity, STATE,

Summer seasonal manager for 15-room bed and breakfast resort across from Lake Michigan. Duties included front desk, housekeeping, laundry, breakfast and office duties.

  • In the first year, moved the owner from a handwritten daily log to on-line SuperInn system; backlogged the year 2008 into system for historical reference

During the time 11/2007 to 5/2008, I worked a temporary job as an Office Manager in Ft. Lauderdale for a private medical coding company

Director of Human Resources, 09/1992 to 03/2007
Sheraton Key Largo ResortCity, STATE,

Office Administration

  • Daily personnel file maintenance, reporting requirements,

Payroll

  • Directly responsible for daily timecard/pay maintenance, editing, benefit pay for up to 200 employees on a biweekly payschedule

Training & Development

  • Certified property and brand trainer for up to 200 employees at the property level
  • Certified regional trainer for management employees for 8 hotels in the South Florida region
  • Developed and facilitated on-site property orientation for all newly hired employees within 14-30 days of hire

Safety

  • Collect and review all incident reports for 200 room hotel; incidents involved both employees and guests
  • Recommend and implement changes to safety procedures as needed
  • Provide all necessary information to insurance companies as requested/required
PBX - Housekeeping Manager - Data Entry, 1988 to 09/1992
Ocean Reef ClubCity, STATE,

PBX Operator/Supervisor

  • Began as an operator, promoted to supervisor handling calls and messages for 4000 acre private resort community

Housekeeping Supervisor

  • Scheduling, inspecting and billing for housekeeping services for over 200 private homes
  • Increased customer base from 20 units to over 200 in 2 years

Data Entry

  • Keyed in sales for 7 restaurants and various outlets on property for all sales (cash was not accepted and all billing was on charge basis)
  • Was trained and responsible for payroll for over 300 employees; transitioned employees from weekly to biweekly payroll
Education
Service Advocate: Service Advocate Trainer, Expected in 2006
- Key Largo, FL
GPA:

Designated trainer for company specific training for management/owner LXR Resorts

Certified Brand Trainer: Sheraton Brand, Expected in 2005
- Key Largo, FL
GPA:

Certified trainer for Sheraton Hotels and Resorts

Regional Trainer: Regional Trainer, Expected in 2003
- Key Largo, FL
GPA:

Certified regional trainer for 8 hotels in the South Florida region for management company Interstate Hotels & Resorts

Service Leader: Service Leader, Expected in 1999
- Key Largo, FL
GPA:

Designated Service Leader for management company MeriStar Hotels & Resort, Inc.

Regional Trainer: Regional Trainer, Expected in 1999
- Key Largo, FL
GPA:

Responsible for management training for 8 hotels in the South Florida region for management company MeriStar Hotels & Resorts

Certified Trainer: Certified Trainer, Expected in 1997
- Key Largo, FL
GPA:

Certified Hotel Trainer for the management company American General Hospitality, Inc.

High School Diploma: General Business, Expected in 1983
LC Mohr High School - South Haven, MI
GPA:

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69Fair

Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • LC Mohr High School
Job Titles Held:
  • Work from home audio transcription
  • Operations Manager and Reservations Manager
  • Seasonal Manager
  • Director of Human Resources
  • PBX - Housekeeping Manager - Data Entry
Degrees
  • Service Advocate
  • Certified Brand Trainer
  • Regional Trainer
  • Service Leader
  • Regional Trainer
  • Certified Trainer
  • High School Diploma

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