Work From Home Agent Resume Example Alorica Inc. Official Page

WORK FROM HOME AGENT

Summary

Personable, friendly and solution-oriented Food Service Manager with over 8 years of experience in service and support in multiple diverse backgrounds. Customer-focused team player offering expertise in conflict mediation, leadership, time management and sales. Dedicated to customer loyalty and satisfaction. Extremely empathetic towards others allowing the ability to be open and understanding towards any situation. Dynamic professional with mentoring and coaching skills committed to providing the best customer service experience around. Skilled at answering questions quickly and efficiently handling issues professionally. Detail-oriented, responsive, and adaptable to constant changing conditions. Proficient in Food Service and Customer Service regulations and procedures.

Skills

Store maintenance
Customer relations
Stockroom procedures
Report creation
In-store support
Call center experience
Clerical support
Technologically savvy
Senior leadership support
Conflict mediation
Data evaluation
Food Service regulations knowledge
Customer service
Cross-functional collaboration
Employee coaching
Inbound and outbound calling
System implementation

Quality control
Purchasing
Portion control
Hiring procedures
Staff leadership
Service records
Sales leadership
Recruitment and hiring
Training
Sanitation
Team management
Inventory management
Team building
Problem resolution
Supervision
Relationship development

Experience

Work From Home Agent
Foley, ALAlorica Inc. Official Page/May 2020 to Current

Updated CRM system with order specifics and customer details, preferences and billing information.
Answered 10+ inbound calls per day and directed to designated individuals or departments.
Kept detailed records of customer accounts, including actions taken, issues resolved and Updated Order information.
Worked with external Walmart representatives to address customer needs.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Shared detailed information regarding Walmart.ca site options to help customers make decisions.
Documented conversations with customers to track requests, problems and solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Evaluated customer account information to assess current issues and determine potential solutions.
Provided excellent services for customers by following up on issues, researching and verifying correct information.
Processed customer account changes.
Set up and activated customer accounts.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Consulted with customers to determine best methods to resolve service and billing issues.

Rockstar Supervisor
Pensacola, FLWaffle House/Mar 2014 to Current

Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Handled all delegated tasks, including Training and instituting food safety procedures.
Earned reputation for good attendance and hard work.
Completed Food Service Safety Training resulting in my ServSafe Management Certification.
Prepared sandwiches, specialty items and custom orders to meet guest requests.
Completed opening, closing and shift change tasks to promote store efficiency.
Prepared multiple made to order food items in a fast paced environment, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Took orders, prepared foods and processed payments in full-service casual dining establishment.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Monitored and counted food stock and supplies to reorder on time.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Verified orders and bagged items for easy transport.
Organized food items on serving trays and in carry-out packages.
Packaged and stored food products appropriately to ensure proper handling and preservation.
Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
Cross-trained in Cooking and serving positions to support team and help meet all customer needs.
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Protected food from spoilage by properly storing in freezer and refrigerator.
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Resolved customer concerns and relayed relevant information to supervisor.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Kept work areas, utensils and pans cleaned and sanitized.
Complied with company service standards, including inventory and cash control procedures.
Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
Served drinks and prepared specialty beverages.
Prepared large batches of made to order and prep food according to standard recipes.
Reviewed contents on food trays to check receiving complete order.

Human Resources Administrative Assistant
Atmore, ALTLR Distribution/Jan 2015 to Apr 2016

Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health.
Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
Set up appointments, meetings and conferences with employees to discuss and mitigate personnel incidents.
Provided Human Resources Director with monthly, quarterly and weekly reports to track mandatory requirements.
Prepared and structured employee files to securely store HR and payroll documents.
Assisted in employee termination procedures to facilitate consistency and reduce chance of discrimination claim.
Assisted with recruiting, background checks and reference checks.
Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
Reviewed employee time sheets for accuracy and maintained accurate records in company system.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Handled all delegated tasks, including the making of and delivery of orders.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Delivered baked goods to customer locations.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.

Home Health Care Aide
Milton, FLJudith J/Nov 2006 to Sep 2013

Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
Maintained clean and well-organized environment to promote client happiness and safety.
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Monitored medications for patients with various conditions, including diabetes and sleep apnea and kept watchful eye for side effects.
Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Monitored clients' progress to report necessary changes.
Monitored client behaviors and emotional states, reporting concerns to Health Care Provider and documenting information in files.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Helped clients stay happy and healthy by providing mental and emotional support.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Administered all necessary medications as directed by care plan.
Prepared high-quality nutritious meals for patients with Bi Polar Disorder and Diabetic conditions to promote better overall health and improve eating habits.
Worked to improve patient outlook and daily living through compassionate care.
Engaged with patients through participation in physical activity, which helped boost mood and improve overall memory.
Assisted patients with such tasks as bathing and taking care of her daily needs each day to alleviate burden on family members.
Administered personal care to clients within private home settings and championed patient independence and well-being.

Education and Training

High School DiplomaGeorge Stone Area Vocational-Technical CenterOct 2011Pensacola, FL

Certifications

ServSafe

Resume Overview

Companies Worked For:

Alorica Inc. Official Page
Waffle House
TLR Distribution
Judith J

School Attended

George Stone Area Vocational-Technical Center

Job Titles Held:

Work From Home Agent
Rockstar Supervisor
Human Resources Administrative Assistant
Home Health Care Aide

Degrees

High School Diploma

Work From Home Agent Resume Example

Resume Score: 80%

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