Work From Home Agent Resume Example
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WORK FROM HOME AGENT
Professional Summary
Instruct professionals in strategies for optimizing operations and reducing expenses with forward-thinking approaches. Significant financial, leadership and project management experience gained during 10+ years in adminstrative assistant and freelance agent. Amiable relationship-builder with excellent communication and organizational skills. Multifaceted with selling products and affiliate marketing well-versed in supporting groups with advanced training, skilled motivation and high-energy advocacy. Dedicated to helping each person expand knowledge and skills to achieve dramatic performance and cost control results. Maintain current knowledge of Southwest Arkansas and Northwest Louisiania and east Tx-area resources, programs and community events to better serve all individuals. Senior administrative assistant and outstanding performer in Clerical and communication within secretary positions. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of customer service business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Skills
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Work History
01/2008 to CurrentWork From Home AgentNationwide | Fresno , CA
- Taught individuals how to properly complete [Dropshipping)] and [Affiliate Marketing)], improving execution and streamlining processes.
- Enhanced ( Web Based) programs by gathering and analyzing local market and evaluating current participation data.0
- Developed and maintained expense budget.
- Developed and executed go-to-market plans and facilitated internal organizational readiness.
- Monitored and supported production order progress through weekly statistical models.
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
- Collected requirements from end-customers and business partners for product upgrades, added features and new product development.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Researched competitive solutions and maintained competitive market comparisons and evaluations.
- Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections.
- Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Purchased food, cleaning supplies and other materials within a weekly budget to assist with client care.
- Determined and recommended methods to address improvement opportunities.
- Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Implemented brand and demand strategies to meet revenue targets for business services and products.
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Investigated and resolved customer complaints to foster satisfaction.
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Encouraged good habits and modeled practical problem-solving for staff and clients.
- Received incoming calls and messages and addressed or triaged phone requests.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Developed, updated and maintained database of existing and potential customers in power point.
- Created positioning and key messages to differentiate business solutions and products in market.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Communicated value and position to sales team and developed tools to support selling process.
- Developed and executed targeted relationship and account development strategy.
- Developed and executed plans to monitor standard process adherence.
- Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
- Established logistics policy including mode, carrier and supplier agreements that benefited overall business.
- Converted community contacts into potential clients through networking, consistency and credibility.
- Sorted product and provided expertise on non-conforming product requirements.
- Conceptualized and designed abstract ideas, built plans, and delivered details to CMO.
- Developed standard operating procedures and document workflows for current and future process steps.
06/2005 to 06/2009CashierColumbus Hospitality | Worthington , OH
- Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Counted cash in register drawer at beginning and end of shift.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Prepared and submitted end-of-shift reports using [Software].
- Efficiently processed new orders, completing [Number]+ daily transactions with remarkable accuracy.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
11/2005 to 10/2007Administrative AssistantIconma, L.L.C. | Holly Springs , NC
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Handled client correspondence and tracked records to foster office efficiency.
- Coached new employees on administrative procedures, company policies and performance standards.
- Monitored [Developmental Delayed Service Special Ed Teachers]'s work calendar and scheduled appointments, meetings and travel.
- Performed research to collect and record [Special Needs) data.
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Organized weekly staff meetings and logged minutes for corporate records.
- Tracked inventory and ordered office supplies encouraging cost-effective solutions.
- Offered departmental administrative support.
- Supported DDS through personal document management, calendar organization and collateral preparation for meetings.
Education
05/2003High School DiplomaBradley High School, City, State
Some College (No Degree) | Basic CoursesUniversity of Hope Arkansas, City
Some College (No Degree) | Associate in General StudiesTexarkana College, City, State
- Coursework in computers, children and family and anatomy and physiology.
- Dean's List 2005-2007
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Resume Overview
School Attended
- Bradley High School
- University of Hope Arkansas
- Texarkana College
Job Titles Held:
- Work From Home Agent
- Cashier
- Administrative Assistant
Degrees
- 05/2003 High School Diploma
Some College (No Degree) | Basic Courses
Some College (No Degree) | Associate in General Studies
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