Instruct professionals in strategies for optimizing operations and reducing expenses with forward-thinking approaches. Significant financial, leadership and project management experience gained during 10+ years in adminstrative assistant and freelance agent. Amiable relationship-builder with excellent communication and organizational skills. Multifaceted with selling products and affiliate marketing well-versed in supporting groups with advanced training, skilled motivation and high-energy advocacy. Dedicated to helping each person expand knowledge and skills to achieve dramatic performance and cost control results. Maintain current knowledge of Southwest Arkansas and Northwest Louisiania and east Tx-area resources, programs and community events to better serve all individuals. Senior administrative assistant and outstanding performer in Clerical and communication within secretary positions. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of customer service business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Skills
Plating and presentation
Course development
Human resources administration
Scheduling
Event promotion
Sorting
Budget preparation
School policies enforcement
Firm financial oversight
Sampling
Citizenship promotion
Picking and processing
Planning and execution
Performance evaluation
Client needs assessment
Appointment scheduling
Patient scheduling
Client assessment and analysis
Payments posting
Investigative research
Samples comparison
Advisory
Automated mail processing
Vital signs monitoring
Document scanning
Data coding and processing
Invoice and payment processing
Delivery scheduling
Client needs assessments
Project organization
Business correspondence
Confidentiality
Planning and scheduling
Medical Records Management
Job cost reports
Master calendar management
Education
Bradley High SchoolBradley, ARExpected in 05/2003 ā āHigh School Diploma: - GPA:
University of Hope ArkansasHope Ar, Expected in ā ā:Basic Courses - GPA:
Texarkana CollegeTexarkana, TXExpected in ā ā:Associate in General Studies - GPA:
Coursework in computers, children and family and anatomy and physiology.
Dean's List 2005-2007
Work History
Nationwide - Work From Home Agent Fresno, CA, 01/2008 - Current
Taught individuals how to properly complete [Dropshipping)] and [Affiliate Marketing)], improving execution and streamlining processes.
Enhanced ( Web Based) programs by gathering and analyzing local market and evaluating current participation data.0
Developed and maintained expense budget.
Developed and executed go-to-market plans and facilitated internal organizational readiness.
Monitored and supported production order progress through weekly statistical models.
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
Collected requirements from end-customers and business partners for product upgrades, added features and new product development.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Researched competitive solutions and maintained competitive market comparisons and evaluations.
Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections.
Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
Purchased food, cleaning supplies and other materials within a weekly budget to assist with client care.
Determined and recommended methods to address improvement opportunities.
Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Implemented brand and demand strategies to meet revenue targets for business services and products.
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Investigated and resolved customer complaints to foster satisfaction.
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
Managed and archived quality documentation and participated in internal and external quality audits.
Encouraged good habits and modeled practical problem-solving for staff and clients.
Received incoming calls and messages and addressed or triaged phone requests.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Developed, updated and maintained database of existing and potential customers in power point.
Created positioning and key messages to differentiate business solutions and products in market.
Updated quality control standards, methods and procedures to meet compliance requirements.
Communicated value and position to sales team and developed tools to support selling process.
Developed and executed targeted relationship and account development strategy.
Developed and executed plans to monitor standard process adherence.
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
Established logistics policy including mode, carrier and supplier agreements that benefited overall business.
Converted community contacts into potential clients through networking, consistency and credibility.
Sorted product and provided expertise on non-conforming product requirements.
Conceptualized and designed abstract ideas, built plans, and delivered details to CMO.
Developed standard operating procedures and document workflows for current and future process steps.
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