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Work at Home Google Rater Resume Example

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WORK AT HOME GOOGLE RATER
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Workflow coordination
  • Hard working and self-motivated
  • Work prioritization
  • Call center experience
  • Scripted calls
  • Answering calls
  • Inbound phone call handling
  • Sales expertise
  • Key holder experience
  • Data Entry
  • Money handling abilities
  • Complaint resolution
  • Professional telephone demeanor
  • Service standard compliance
  • Credit card processing
  • Report preparation
  • Administrative support
  • Good listening skills
  • Customer service and engagement
  • Customer service background
  • High-quality customer service
  • Adherence to high customer service standards
Work History
Work at Home Google Rater, 04/2020 to Current
Lionbridge – Remote, NC
  • Reviewed and rated numerous user search results to assure search engines are giving the most accurate and up to date information.
  • Managed payroll data entry for myself to comply with the predetermined company guidelines.
Petsmart Customer Engagement Leader, 08/2019 to 04/2020
PetSmart – Smithfield, NC
  • Worked with all customers to understand needs and provide excellent service.
  • Increased customer satisfaction by resolving any customer issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved all problems, improved operations and provided exceptional client support.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained and mentored new employees to maximize team performance.
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Delegated daily tasks and oversaw employees.
  • Stocked, monitored and maintained inventory of diverse products.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Temp Assistant Store Leader, 06/2018 to 09/2019
GameStop – Smithfield, NC
  • Rotated merchandise and displays to feature new products and promotions.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Monitored security and handled incidents calmly.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached team on effective upselling and cross-selling methods.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
Remote Customer Care & Reservation Specialist , 10/2015 to 05/2017
Hilton Worldwide – Remote Postion, NC
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Contributed to company achieving and holding industry-leading customer service ratings.
Education
GED: 10/2013
Johnston Community College - Smithfield, NC
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Resume Overview

Companies Worked For:

  • Lionbridge
  • PetSmart
  • GameStop
  • Hilton Worldwide

School Attended

  • Johnston Community College

Job Titles Held:

  • Work at Home Google Rater
  • Petsmart Customer Engagement Leader
  • Temp Assistant Store Leader
  • Remote Customer Care & Reservation Specialist

Degrees

  • GED : 10/2013

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