LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Skills
  • Sales expertise
  • Report preparation
  • Complaint resolution
  • International sales support
  • Inbound and Outbound Calling
  • Creative problem solving
  • Multi-line phone talent
  • Technical Support
  • Customer Care
  • Professional Telephone Voice
  • Inbound And Outbound Calls
  • Customer Support
  • Quality Assurance Controls
  • Data Entry
  • Self-Motivated
  • Customer Service
  • Detail Oriented
  • Oral And Written Communication
  • Key Performance Indicators
  • Cold Calling
  • Outbound Calls
  • Software Applications
  • High Attention To Detail
  • Service Calls
  • Interpersonal Skills
  • Strong Communication
  • Customer Experience
  • Inbound Calls
Education
Anderson High School Anderson, IN, Expected in High School Diploma : - GPA :
  • Awarded Core 40
  • Completed professional development in Criminal Justice , II
Ross Medical Education Center Lansing, MI Expected in No Degree : Medical Assisting - GPA :
  • Continuing education in Medical Assisting
Work History
Kitchen United - Work At Home Agent
Houston, TX, 09/2021 - 12/2021
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Contributed ideas, decision-making skills and good judgment to achieve objectives.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collected payments, tracked rewards and handled customer service issues for 80 customers per shift
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations
Truelieve - Team Member
Saint Augustine, FL, 06/2021 - 09/2021
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Operated register to process payments and collect cash payment for order totals.
  • Prepared food orders, cooking on grill and operating fry station.
  • Greeted customers at drive-thru and took food orders.
  • Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Assisted at drive-thru window by swiftly handling cash and credit card transactions
Victoria Secret - Chat Representative
City, STATE, 01/2021 - 04/2021
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Cultivated relationships with new customers and maintained good partnerships with existing clients.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Handled inbound customer chat conversations from various websites.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Provided online demonstrations to educate customers on product features and online help resources.
  • Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement
  • Handled customer service issues by professionally answering customers' questions and inquiries
  • Answered questions from customers that came in through the company's online chat feature
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

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Resume Overview

School Attended

  • Anderson High School
  • Ross Medical Education Center

Job Titles Held:

  • Work At Home Agent
  • Team Member
  • Chat Representative

Degrees

  • High School Diploma
  • No Degree

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