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women childrens program director resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Compassionate Advocate with outstanding communication skills. Goes extra mile to provide assistance to victims of abuse through proficient knowledge of court procedures, network of resources, and hard work.

Hardworking Advocate offering deep dedication to meeting client needs. Empathetic and caring and quickly building rapport. Maintain confidentiality with sensitive and health-related matters.

Skills
  • Community interaction
  • Effective customer communication
  • Client advocacy
  • Community outreach
  • Computer skills
  • Time management
  • Work ethic
  • Collections and invoice processing
  • Time Management
  • Expense tracking
  • Team collaboration
  • Excel spreadsheets
  • Proofreading
  • Meticulous attention to detail
  • Strong problem solver
  • Dedicated team player
Experience
12/2006 to 06/2020
Women & Children's Program Director Community Health System Bullhead City, AZ,
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
  • Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
  • Drafted monthly manager's report to report data and events to board members and management.
  • Maintained updated resident records and coordinate move-in and move-out logistics.
  • Mitigated financial discrepancies by accurately managing monthly rent payments and tenant invoices.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Collected and maintained careful records of rental payments.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Created staff schedules in response to community needs.
  • Drafted staffing plans each week for staff of [Number] workers.
  • Prepared and submitted monthly tenant visit logs.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
04/2004 to 09/2004
Quality Analyst Bank Of America City, STATE,
  • Maintained quality assurance procedure documentation.
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
08/1999 to 02/2001
Eastern Line Telco Accountant I Mci Worldcom City, STATE,
  • Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
  • Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
  • Analyzed documentation and standard financial statements for accuracy.
  • Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
  • Collaborated with billing and account management departments to implement corporate collection policies in accordance with cross-functional objectives.
  • Managed accounts accurately through detailed revenue reporting.
  • Planned and deployed audits while organizing initiatives to gain control and financial records.
  • Performed audits of operational and financial areas to check compliance.
  • Attended [Number] [Type] and [Type] professional workshops in [Year].
  • Reduced audit fees by bringing audit processes in-house.
  • Informed clients of permits, certificates, applications and documents required by various government agencies.
07/1996 to 12/1998
Transcriptionist/Receptionist Clerk C.A.R.E.(Chemical Addiction Recovery Effort)) City, STATE,
  • Pulled and organized requested documentation.
  • Addressed information updates by making changes to records in [Type] system.
  • Reviewed [Type] and [Type] records to check completeness and verify integrity.
  • Worked with office manager to attain operational goals.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Entered data in [Type] software to keep records of [Type] information.
  • Assisted [Number] visitors per [Timeframe] by directing to appropriate personnel and answering average of [Number] calls and emails daily.
  • Prepared and maintained confidential records and files and performed various clerical and reception tasks.
  • Communicated courteously with patients and families and demonstrated care and compassion.
  • Maintained strict confidentiality of transcribed data according to HIPAA regulations and company policy.
  • Transcribed documents and maintained high levels of accuracy.
  • Filed and stored completed documents on computer hard drives and maintained computer filing systems to store, retrieve, update and delete documents.
  • Proofread documents and corrected errors in grammar, spelling and punctuation.
  • Typed finished documents from rough drafts and dictation.
Education and Training
Expected in 04/1994 to to
Bachelor of Science: Accounting
Bethune - Cookman University - Daytona Beach, FL
GPA:

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Resume Overview

School Attended

  • Bethune - Cookman University

Job Titles Held:

  • Women & Children's Program Director
  • Quality Analyst
  • Eastern Line Telco Accountant I
  • Transcriptionist/Receptionist Clerk

Degrees

  • Bachelor of Science

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