West Division Labor Relations Director Resume Example Mcdonald's USA, LLC

WEST DIVISION LABOR RELATIONS DIRECTOR

Executive Profile

Ambitious California Attorney with 13 years' experience and expertise in human resources management and labor relations with McDonalds USA, LLC. Proven leader driven by a "make it happen" mindset and a sharp focus on ROI. Known for achieving key business objectives by strategically maximizing human capital resulting in cost savings and bottom line growth. Trustworthy, 'business first' collaborator who creates strategic alliances with organizational leaders to effectively align with and drive key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. A quick study and great communicator who is agile, flexible, and can easily adapt and lead within dynamic and challenging business environments.

Delivering Business Results Through Peop

Implemented strategic Market Activation Teams across the Western United States in response to corporate campaign against McDonald's
People Developer' with proven success in implementing talent management and development strategies ensuring that employees receive relevant training, coaching and timely feedback enabling them to drive business objectives at optimal levels
Increased internal customer satisfaction ratings by 22% over two years through effective onboarding, comprehensive rewards and recognition program and an office environment encouraging work life balance
Consistently led the McDonald's US business with the highest staffing and lowest employee restaurant turnover levels system wide
Track record of success at collaborating with and influencing internal and external customers to drive 'People' initiatives that significantly impact business results

Professional Experience

West Division Labor Relations DirectorJan 2014 to Current
McDonald's USA, LLC － Phoenix, AZ

Provide labor relations and employment relations leadership and expertise to West Division regions (13 states) and home office partners
Key partner and collaborator with divisional leadership, government relations, legal , security and communications in developing offensive strategies to defend against corporate campaign
Provide guidance to human resources, franchisees and corporate partners regarding effective union avoidance and employee relations strategies
Ensure alignment and execution of Market Activation Teams across the West Division
Collaborate with key strategic partners in the development of long-term strategies to reinforce world class people practices across the US business
Provide training and counsel to the West Division on employment trends and industry changes affecting the franchisor/franchisee relationship.

Regional Human Resources DirectorJan 2005 to Jan 2014
McDonald's Corporation － Long Beach, CA

Provided leadership, counsel and partnership to regional executives, franchisees and staff on 'People' business solutions for a $2.5 billion business unit impacting 780 restaurants, 35,000+ employees and 87 staff employees
Directed all aspects of an award winning HR department whose exceptional results in the area of staffing, retention, diversity and labor relations were recognized and benchmarked nationally
Developed and executed a quarterly strategic training and communications platform designed to keep franchisees updated on industry trends, employment issues, people strategies and legislative and regulatory issues affecting the business
Revitalized talent management, talent development and succession planning processes for regional staff resulting in more robust talent calibration discussions, timely and effective feedback to employees and improved performance management from department leaders
Spearheaded efforts to recruit, hire and develop diverse talent at all levels of the regional organization resulting in Southern California being recognized as a champion of diversity and a leading resource for exceptional talent that was deployed across the US business
Led cross functional "People Team" in successfully executing people strategies resulting in higher staffing levels, higher retention, and increased employee satisfaction amongst managers and crew

Human Resources ManagerJan 2002 to Jan 2005
McDonald's Corporation － Woodland Hills, CA

Managed all aspects of the HR function and initiatives for the former Los Angeles Region, consisting of 600+ franchised restaurants and 90 staff employees
Collaborated with and provided resources and counsel to franchisees regarding staffing, retention, engagement and other employment related matters enabling them to drive higher sales and profitability
Revitalized regional intern enrichment program resulting in the recruitment and hiring of 10 Operations interns
Developed regional career development and training plan resulting in a more targeted approach to addressing developmental gaps
Led regional employee affinity networks and partnered to develop the MGLAN network.

Lobbyist/Community Affairs ManagerJan 1996 to Jan 2002
McDonald's Corporation － Woodland Hills, CA

Served as regional lobbyist representing McDonald's development interests at all levels of local government , administrative hearings and community forums across Southern California
Obtained entitlements, regulatory approvals and community support for 150+ restaurant development projects
Spearheaded McDonald's partnership with the City of Los Angeles (Mayor's Office, City Hall) resulting in a streamlined, efficient, "Fast Track" process for restaurant development projects
Effectively managed and directed cross-functional teams including franchisees and outside consultants associated with the entitlement process
Created regional "McAmbassador Program" designed to educate regional staff on the importance of community involvement and stakeholder engagement
Key collaborator forMcDonald's operations at LAX and "Genesis LA" collaboration with City of Los Angeles resulting in McDonald's being a preferred developer and economic development partner on high profile projects citywide.

Education

Juris DoctorUNIVERSITY OF CALIFORNIA AT LOS ANGELES SCHOOL OF LAW － LOS ANGELES, CA

Bachelor of Arts, Political Science and International RelationsUNIVERSITY OF SOUTHERN CALIFORNIA － Los Angeles, CA

Political Science and International Relations LOS ANGELES, CA

Affiliations

California State Bar Association
John Langston Bar Association
Los Angeles County Bar Association
UCLA Law Alumni Association
USC Alumni Association
Society of Human Resources Professionals (SHRM)
Women's Food Service Forum
Challengers Boys and Girls Club

Skills

administrative, approach, business solutions, calibration, CA, employee relations, Fast, functional, government, hiring, home office, human resources, HR, labor relations, leadership, legal, local government, Market, Office, network, networks, developer, performance management, processes, recruitment, sales, staffing, strategic

Resume Overview

Companies Worked For:

McDonald's USA, LLC
McDonald's Corporation

School Attended

UNIVERSITY OF CALIFORNIA AT LOS ANGELES SCHOOL OF LAW
UNIVERSITY OF SOUTHERN CALIFORNIA

Job Titles Held:

West Division Labor Relations Director
Regional Human Resources Director
Human Resources Manager
Lobbyist/Community Affairs Manager

Degrees

Juris Doctor
Bachelor of Arts , Political Science and International Relations

West Division Labor Relations Director Resume Example

Resume Score: 100%

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