Enthusiastic Social Services Provider eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Trauma Informed Care and Active Listening and training in equity. Motivated to learn, grow and excel in Social Services.
Skills
Health education
One-on-one coaching
Excellent work ethic
Good listening skills
Adaptability
Teamwork
Work History
Wellness Access Specialist , 12/2020 to Current Community Action Partnership Of Ramsey & Washington Counties – Saint Paul, MN,
Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
Provided direct services to clients, including safety planning, crisis intervention, case management and advocacy.
Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
Resource Specialist, 12/2020 to Current Francisan Health – Monticello, IN,
Documented all communication with applicants and inputted information into system using service point.
Interviewed applicants and explained scope of different available benefits.
Communicated with people from various cultures and backgrounds on application process.
Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
Connected individuals with available and relevant resources.
Acted as main point of contact between management, clinical staffs and external community.
Worked with different disciplines to provide cohesive care to patients.
Customer Care Associate , 11/2018 to 12/2020 Adventist Health System – City, STATE,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Took copayments and compiled daily financial records.
Provided primary customer support to internal and external customers in fast-paced environment.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Clinical Supervisor/Safety Officer, 08/2016 to 04/2018 Rose City Urgent Care – City, STATE,
Reduced safety incidents by 90% by training and teaching risk management techniques, hazard identification, quality checks and documentation.
Used benchmarks like units built per injury and contract amounts per injury to assess program success.
Identified and eliminated potential safety code deficits and addressed adequacy of fire exits, stairways, aisle spaces and sprinkler systems through annual inspections.
Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
Communicated with patients, asked appropriate questions and employed active listening to determine best care.
Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Developed and maintained courteous and effective working relationships.
Education
High School Diploma: , Expected in Clark College - Vancouver, GPA:
Accomplishments
Collaborated with team of 30 in the development of Equity and Inclusion.
Collaborated with team of 10 as a member of the Law Enforcement Work Group in the development of creating a better working relationship between Law Enforcement and BIPOC within the Agency.
Collaborated with team of 10 in the development of the Labor Management committee, working closely with senior leadership to improve working relationships between them and staff.
Certifications
Conscious Inclusion Training - 01/25/2021
Diversity Equity and Inclusion Training - 01/04/2021
Basic Counseling Training -01/11/2021
De-Escalating Hostile Clients Training - 06/30/2020
Overcoming Your Own Unconscious Bias Training- 06/16/2020
Introduction to Trauma Informed Care Training- 06/05/2020
Shelter from the Storms: Transgender issues in housing and homelessness Training-12/14/2020
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