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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
A diverse professional with over 7 years of customer service, management, and administrative experience. Actively works to enhance the guest experience and make a difference. Provides comprehensive team training through clear communication and hands-on management. Adaptable and thrives in fast-paced, customer-oriented environments. Streamlines operations to improve productivity and efficiency. Offers as strong personal drive and dynamic management skills that can be appreciated by any growing organization.
Skills
  • Team Training
  • Office Administration
  • Human Resources
  • Sales and Marketing
  • Creative Problem Solving
  • Financial Analysis
  • Customer Service
  • Interpersonal Communication
Accomplishments
Received two merit raises for strong attention to detail, exemplary customer service and team-player attitude. Developed Pet Butler's first employee manual outlining dog language, and handling tips.  
Experience
09/2016 to Current WASTE TECHNICIAN Clean Harbors | Louann, AR,
  • A residential pet waste removal and in-home care service.
  • Collect waste from a pre-set route and operate a company truck.
  • Provide pet waste removal services for nearly 120 clients in the local community.
  • Closely monitor supplies and schedules, prioritizing based on demand.
  • Key Accomplishments:.
  • Completely remove pet waste and interact with unfamiliar dogs.
  • Increase customer satisfaction by 100%.
  • Improve operational efficiency by 21% through the optimization and advanced planning of daily routes.
11/2015 to 10/2016 DINING ROOM CARE MANAGER First Fidelity Bank | Nichols Hills, OK,
  • An assisted care facility that consisted of 50+ residents with varying levels of mental acuity.
  • Directly oversaw all dining room operations, carefully orchestrating meal times, employee scheduling, and other special events.
  • Strictly enforced all federal, state, and local laws, rules, and regulations.
  • Key Accomplishments:.
  • Accommodated large events in the dining room and boosted the team's productivity by nearly 33%.
  • Provided world class guest service to residents and maintained personal relationships with almost all residents.
01/2015 to 11/2015 ASSISTANT MANAGER Troon Golf, L.L.C. | Cicero, NY,
  • A large storage organization that specialized in indoor/outdoor storage for customers extra belongings.
  • Simultaneously managed several sites and directed the operations/daily administrative tasks.
  • Analyzed resource needs and verified vacant space on a daily basis.
  • Communicated directly with customers and maintained the store's cleanliness.
  • Key Accomplishments:.
  • Upsold merchandise and protection plans to customers.
  • Generated an additional $2500 in revenue each month.
  • Navigated customer requests, phone calls, and other correspondence.
  • Maintained customer satisfaction ratings that exceeded 98%.
11/2014 to 01/2015 DISPUTES BY PHONE SPECIALIST Diebold Corp | Lima, OH,
  • A customer call center for one of the largest retail banking outlets in the United States.
  • Effectively and efficiently answered phone calls and handled customer disputes and questions.
  • Diffused tense situations and provided viable and agreeable solutions and options for customers' financial needs and account questions.
  • Key Accomplishments:.
  • Interacted efficiently and effectively with each customer which increased call satisfaction scores by 10%.
  • Mediated disputes on MasterCard/Visa accounts.
  • Strictly enforced all company-imposed regulations/policies.
10/2013 to 09/2014 SUPERVISOR GOODWILL | City, STATE,
  • A retail outlet for a non-profit organization that gives back to the local community.
  • Championed all areas of customer service, operations, scheduling, and other administrative functions within the retail store.
  • Appropriately distributed daily tasks and special projects amongst other support associates.
  • Key Accomplishments:.
  • Opened/closed the store on a daily basis and ensured that it was secured after closing at night.
  • Maintained the correct level of inventory which reduced obsolescence and increased inventory turns by 20%.
09/2010 to 10/2013 SALES EXPERT PETCO | City, STATE,
  • A large retail supplier of pet products and supplies.
  • Successfully managed all areas of floor operations which included sales, customer interactions, and other administrative tasks.
  • Maintained a clean and friendly store environment for guests and their pets.
  • Key Accomplishments:.
  • Answered customer questions and located products that met their needs.
  • Suggested additional items that increased the average sale by 20%.
  • Trained and further honed the skills and sales tactics of all team members by Increased Training.
Education and Training
Expected in 2013 Bachelor of Arts | Business Administration CAPITAL UNIVERSITY, Bexley, Ohio GPA:
Business Leadership & Management
Expected in Master of Arts | Public Administration Franklin University, Columbus, Ohio GPA:
Current Student
Certifications
BLS (Basic Life Support),   CPR/AED,   HIPAA Security,   HIPAA Awareness
Skills
administrative, advertising, accounting, call center, closing, customer service, staff training, special events, financial, inventory, Leadership, marketing, optimization, policies, profit, retail, sales, scheduling, multi-phone lines, time management, punctual, enthusiastic people person, advanced problem-solving, and great organizational skills

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Resume Overview

School Attended

  • CAPITAL UNIVERSITY
  • Franklin University

Job Titles Held:

  • WASTE TECHNICIAN
  • DINING ROOM CARE MANAGER
  • ASSISTANT MANAGER
  • DISPUTES BY PHONE SPECIALIST
  • SUPERVISOR
  • SALES EXPERT

Degrees

  • Bachelor of Arts
  • Master of Arts

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