A diverse professional with over 7 years of
customer service, management, and administrative experience. Actively works to
enhance the guest experience and make a difference. Provides comprehensive team
training through clear communication and hands-on management. Adaptable and
thrives in fast-paced, customer-oriented environments. Streamlines operations
to improve productivity and efficiency. Offers as strong personal drive and
dynamic management skills that can be appreciated by any growing organization.
Received two merit raises for strong attention to detail, exemplary customer service and team-player attitude. Developed Pet Butler's first employee manual outlining dog language, and handling tips.
10/2016 to Current
WASTE TECHNICIANPETBUTLER － Columbus, Ohio
A residential pet waste removal and in-home care service.
Collect waste from a pre-set route and operate a company truck.
Provide pet waste removal services for nearly 120 clients in the local community.
Closely monitor supplies and schedules, prioritizing based on demand.
Completely remove pet waste and interact with unfamiliar dogs.
Increase customer satisfaction by 100%.
Improve operational efficiency by 21% through the optimization and advanced planning of daily routes.
12/2015 to 11/2016
DINING ROOM CARE MANAGERSUNRISE OF DUBLIN － Dublin, Ohio
An assisted care facility that consisted of 50+ residents with varying levels of mental acuity.
Directly oversaw all dining room operations, carefully orchestrating meal times, employee scheduling, and other special events.
Strictly enforced all federal, state, and local laws, rules, and regulations.
Accommodated large events in the dining room and boosted the team's productivity by nearly 33%.
Provided world class guest service to residents and maintained personal relationships with almost all residents.
02/2015 to 12/2015
ASSISTANT MANAGEREXTRA SPACE STORAGE － Columbus, Ohio
A large storage organization that specialized in indoor/outdoor storage for customers extra belongings.
Simultaneously managed several sites and directed the operations/daily administrative tasks.
Analyzed resource needs and verified vacant space on a daily basis.
Communicated directly with customers and maintained the store's cleanliness.
Upsold merchandise and protection plans to customers.
Generated an additional $2500 in revenue each month.
Navigated customer requests, phone calls, and other correspondence.
Maintained customer satisfaction ratings that exceeded 98%.
12/2014 to 02/2015
DISPUTES BY PHONE SPECIALISTCHASE － Westerville, Ohio
A customer call center for one of the largest retail banking outlets in the United States.
Effectively and efficiently answered phone calls and handled customer disputes and questions.
Diffused tense situations and provided viable and agreeable solutions and options for customers' financial needs and account questions.
Interacted efficiently and effectively with each customer which increased call satisfaction scores by 10%.
Mediated disputes on MasterCard/Visa accounts.
Strictly enforced all company-imposed regulations/policies.
11/2013 to 10/2014
SUPERVISORGOODWILL － Westerville, Ohio
A retail outlet for a non-profit organization that gives back to the local community.
Championed all areas of customer service, operations, scheduling, and other administrative functions within the retail store.
Appropriately distributed daily tasks and special projects amongst other support associates.
Opened/closed the store on a daily basis and ensured that it was secured after closing at night.
Maintained the correct level of inventory which reduced obsolescence and increased inventory turns by 20%.
10/2010 to 11/2013
SALES EXPERTPETCO － Lewis Center, Ohio
A large retail supplier of pet products and supplies.
Successfully managed all areas of floor operations which included sales, customer interactions, and other administrative tasks.
Maintained a clean and friendly store environment for guests and their pets.
Answered customer questions and located products that met their needs.
Suggested additional items that increased the average sale by 20%.
Trained and further honed the skills and sales tactics of all team members by Increased Training.
Education and Training
Bachelor of Arts: Business AdministrationCAPITAL UNIVERSITY － Bexley, OhioBusiness Leadership & Management
Master of Arts: Public AdministrationFranklin University － Columbus, OhioCurrent Student
BLS (Basic Life Support), CPR/AED, HIPAA Security, HIPAA Awareness
administrative, advertising, accounting, call center, closing, customer service, staff training, special events, financial, inventory, Leadership, marketing, optimization, policies, profit, retail, sales, scheduling, multi-phone lines, time management, punctual, enthusiastic people person, advanced problem-solving, and great organizational skills