LiveCareer-Resume
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer needs and training in fine dining and restaurant. Motivated to learn, grow and excel in Hospitality.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Customer Loyalty
  • Team Player
  • Passenger Behavior Monitoring
  • Safe Food Handling Practices
  • Equipment Sanitization
  • Table Cleaning and Arranging
  • Food Safety Guidelines
  • Proactive and Self-Motivated
  • Professional Relationships
  • Guest Satisfaction
  • Active Learning
  • Safety Drills
  • Guest Inquiries
  • Special Events
  • Health Department Standards
  • Station Preparation
  • Critical Thinking
  • High-Volume Environments
  • Customer Orders
  • Dining Area Arranging
  • Speech Clarity
  • Special Requests
Work History
05/2022 to Current
Waiter's Assistant / Steward Rocket Farm Restaurants Alpharetta, GA,
  • Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Cultivated warm relationships with regular customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
02/2022 to 06/2022
Banquet Server Hilton Worldwide Hattiesburg, MS,
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Circulated appetizer and drink trays smoothly around events to offer selections to guests.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Monitored dietary restrictions and served guests with special needs.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Maintained flexible work schedule to meet event needs.
  • Prepared serving and appetizer trays and set tables at diverse events.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Answered guest questions about event plans and food service choices.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
05/2021 to 10/2021
Waitress American Cruise Lines City, STATE,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Met with chef to review daily specials and menu changes.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials and took drink orders.
05/2021 to 05/2021
Fun Manager NFL Draft City, STATE,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized and safe environment for employees and patrons.
Education
Expected in 08/2021 to to
: Associate of Science
Cuyahoga Community College - Cleveland, OH
GPA:
Expected in 05/2014 to to
Diploma:
Garfield High School - Akron, OH
GPA:

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Resume Overview

School Attended

  • Cuyahoga Community College
  • Garfield High School

Job Titles Held:

  • Waiter's Assistant / Steward
  • Banquet Server
  • Waitress
  • Fun Manager

Degrees

  • Diploma

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