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waiters assistant resume example with 7 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Enthusiastic office assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer satisfaction and product sales! Motivated to learn, grow and excel in the office world!

Skills
  • High-volume dining
  • Guest relations management
  • To-go order preparation
  • Guest relations
  • Compliance standards
  • Tableside Service
  • Bill computation
  • Dining area maintenance
  • Item promotion
  • Food station setup
  • Cash handling
  • Order accuracy
  • Accurate money handling
  • Daily specials memorization
  • Front-of-house display creation
  • Food and beverage pairings
  • Guest seating arrangements
  • Food spoilage prevention
  • Product Organization
  • Invoicing
  • Cleaning
  • Product Restocking
  • Guest Services
  • Customer Complaint Resolution
  • Visual Displays
  • Quality Management
  • Good Telephone Etiquette
  • Purchase Assistance
  • Customer Direction
  • Purchasing
  • Food Preparation
  • Sales
Experience
02/2020 to 06/2020
Waiter's Assistant Blue Skies Of Texas San Antonio, TX,
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Prepared beverages and filled food orders for customers.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Bussed and reset 35+ tables per shift, working efficiently to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Prepared specialty desserts for customers including Type and Type.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
08/2019 to 06/2020
Restaurant Team Member Shake Shack Santa Clara, CA,
  • Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
02/2012 to 04/2018
Office Associate/Receptionist Dean's Automotive Machine & Radiator Repair City, STATE,
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
Education and Training
Expected in 05/2011 to to
Diploma:
Logan County High School - Russellville, KY
GPA:

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Resume Overview

School Attended

  • Logan County High School

Job Titles Held:

  • Waiter's Assistant
  • Restaurant Team Member
  • Office Associate/Receptionist

Degrees

  • Diploma

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