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waikiki starlight luau relief manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Corporate event coordination
  • Team member development
  • Food sanitation regulations
  • Staff leadership
  • Dietary restriction compliance
  • Profit assessment
  • Special event coordination
  • VIP services
  • Community relations
  • Training and mentoring
  • Reporting
  • Planning
  • Collaboration
  • Work ethic
Experience
Waikiki Starlight Luau Relief Manager, 06/2018 - 02/2021
Foxwoods Resort Casino Absecon, NJ,
  • In addition to my duties as a Banquet Manager, I also cross-trained as a Luau relief Manager to enable the Director of the Starlight luau to take Vacation, sick, Maternity leave while maintaining a highly successful F&B outlet/operation.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Greeted and encouraged feedback from customers to implement operational changes and ensure 100% Guest satisfaction.
  • Addressed internal and customer-related issues each day.
  • Led staff meetings for team to communicate directives and special requests.
  • Created weekly schedules for Luau Servers to keep every shift well-staffed during holidays and busy periods.
  • Completed thorough opening, closing functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Banquet Manager/Supervisor, 03/2005 - 12/2020
Hilton Hawaiian Village Resort And Spa City, STATE,
  • Developed highly effective wait staff, Banquet Captains, and Banquet Housemen through continuous mentoring and daily training sessions.
  • Communicated with vendors such as AV, production companies, florists, service repairmen, construction foremen to plan and monitor operations from the beginning to end of event.
  • Interacted with kitchen / beverage staff to plan food and beverage logistics.
  • Communicated with Clients / Guests to coordinate / plan event/program logistics from pre-planning to post review.
  • Maintained records of stock / supplies and monitor inventory for events.
  • Ordered necessary items to meet customer needs and specifications.
  • Attended all Banquet operation meetings and monitored events to direct staff, proactively address issues and solve problems or concerns to ensure highest satisfaction.
  • Mentored and coached team of banquet Team Members and other event personnel.
  • Analyzed event expenses and profit potential to inform stakeholders.
  • Created schedules for Banquet Team Members and Banquet Housemen (150+ Team members)
  • Reviewed banquet event orders to determine room layouts and schedule staff.
  • Hired and trained Banquet staff, including Banquet Captains
  • Coordinated with employees to arrange tables, chairs, buffets, bars, stages and other equipment needed for functions.
  • Monitor food & beverage preparation, delivery and quality to ensure guests' satisfaction.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Facilitated budgeted sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Greeted and encouraged feedback from customers to implement Banquet Department operational changes.
  • Evaluated the Banquet Departments' performance by receiving, analyzing and incorporating feedback from clients / guests via the Guest Satisfaction Survey and the Team Member survey. Create and implement action plans for improvements.
  • Recruited and hired qualified candidates to fill open positions.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices including OSHA, Liquor Commission, and the Board of Health.
  • Maintained ongoing system for development, recruitment, recognition and retention Banquet Team Members.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Banquet Supervisor, 09/1982 - 03/2005
Waikiki Beach Marriott Resort & Spa City, STATE,
  • Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
  • Ordered necessary items to meet customer needs and specifications.
  • Reviewed banquet event orders to determine room layouts and schedule staff.
  • Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
  • Organized and laid out buffet equipment, food and beverage displays as well as floorplan layout.
  • Instructed staff on appropriate equipment disassembly and storage.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Mentored and coached team of banquet setters and other event personnel.
  • Supervised food preparation, delivery and quality to ensure satisfaction.
  • Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
  • Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
  • Created schedules for food and beverage service employees.
  • Communicated with venue personnel to coordinate event logistics.
  • Maintained detailed records of stock and reviewed inventory to plan events.
  • Interacted with kitchen staff to plan food and beverage logistics.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
  • Supervised team of 150+ employees in Banquet Department and Banquet Housemen Department as well as Banquet support departments including the stewarding and beverage departments, maintaining positive and productive atmosphere to enhance employee experience.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Detailed hands-on requirements for performing preventive maintenance and repairs to refrigeration and commercial coffee brewing equipment.
  • Collaborated with Banquet Chef to educate Banquet Team Members on menu and procedural changes.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Education and Training
: Accounting And Computer Science, Expected in
-
University Of Redlands - Redlands, CA
GPA:
Status -
: Computer And Information Sciences, Expected in
-
Hawaii Pacific University - Honolulu, HI
GPA:
Status -

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Resume Overview

School Attended

  • University Of Redlands
  • Hawaii Pacific University

Job Titles Held:

  • Waikiki Starlight Luau Relief Manager
  • Banquet Manager/Supervisor
  • Banquet Supervisor

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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