vp of information technology resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Executive Profile
A results oriented technology leader with over 18 years of IT experience, 8 years of supervisory experience. Passionate about collaborating with key stakeholders to develop information technology vision and strategy by effectively building organization, processes, infrastructure and services in support of short and long-term business needs. Understands the business value of available tools and applications as to provide optimal strategic benefit at the appropriate cost.
Skill Highlights
  • IT Governance
  • Team Leadership
  • Systems Integration
  • Contract Negotiations
  • Disaster Recovery Plans
  • IT Operations
Core Accomplishments
  • Implemented a new phone system that will immediately save the company over $100,000 a year with benefits that have increased productivity while lowering the need of IT support.  This includes vendor contract negotiation, which resulted in the cost of the new phone system to be covered with no out of pocket expenses.
  • Managed multiple IT Projects that resulted in increased productivity, performance and revenue.
  • Enhanced communications between our nationwide offices using Video Conferencing, saving over $50,000 a year in travel costs.
  • Worked with Marketing to integrate our CRM and other systems with our Marketing systems, which resulted in real-time feedback to marketing and end users of client actions.
  • Converted VMWare to Hyper-V which resulted in lower costs & quicker recovery as part of the DRP.
  • Designed, Implemented and maintained a Disaster Recovery Plan that reduced recovery time from 4 days to 2 hours, potentially saving the company from catastrophic downtime.
  • Initiated a Task management system that resulted in better communication and increased productivity from the team.  This kept all stakehoders in the loop on project status.
  • Using qualitative and quantitative techniques, discovered numerous ways to improve current systems, saving Bradley-Morris over $250,000 a year.
  • Mentored and coached employees resulting in a 25% increase in productivity.
  • History of increasing infrastructure performance and increasing uptime to nearly 100%, saving the company over $5M a year in revenue.
  • Quickly gained expertise in the company's CRM that resulted in saving the company over $600,000 in consulting fees.
  • Increased sales and reduced costs by cutting manual quoting process time by 80% through design and implementation of a new automated quoting system.
  • Spearheaded the design and build of a commissions system that resulted in recovering over $2.5M in unaccounted commissions due.
Professional Experience
06/2014 to 02/2017
VP of Information Technology Aurora Seattle, WA,
Hired to transform the IT department, which was successful within the first few months.  Developed an IT strategy designed to increase sales and business process efficiency, and lower costs and company risk. Built and managed a highly effective team of employees, vendors, and service providers. Reporting to the CEO, responsible for all information technology budgeting, vendor negotiations, and business intelligence.  Responsible for the IT Budget, task management and delegation, and IT staff mentoring and reviews.
01/2009 to 04/2014
VP of Information and Security Technology Hyatt Hotels Corp. Harrisonburg, VA,
Lead all IT operations, including purchasing, budget and structure.  Conduct performance reviews and record results. Prepare and deliver reports and presentations on IT issues for CEO and VP of Sales on Demand. Train employees on system use, workflow procedures, and technology policies. Manage employees in connection with IT functions. Manage outside vendors and consultants as needed. Served as the HIPAA compliance officer.  Worked with marketing and the VP of Product Development to align new products concepts with corporate technology and corporate strategic goals.
01/2006 to 01/2009
Director of Information Technology Marriott International Athens, GA,

Managed all information security to follow HIPAA Compliance guidelines.  Advise the CEO and other executives on advanced technology solutions.  Began serving on the Executive Management Team. Met with client executives to determine client needs, project requirements, and feasibility; translate the needs into technical requirements.  Established high functioning lean IT department to quickly respond to internal and external IT support requests.  Bolstered system performance through design and development of new Electronic Data Processing system by leveraging expertise with Visual Studio 2010, SQL Server, and ASP.NET. Oversaw all areas of Infrastructure.

01/2003 to 01/2006
Information Technology Manager Capitalsource Chevy Chase, MD,

Continued to improve and expand the Commissions Tracking Application.  Gained expertise in the companies CRM and digitally integrated the Commissions Tracking System with the CRM.  Increased system uptime from 80% to over 99% by implementing new Hyper-V virtual servers/DFS with no downtime.  Developed and deployed corporate software and apps to employee's mobile devices for streamline corporate use and uniformity.

07/2002 to 01/2003
Application Developer Purchasing Alliance Solutions City, STATE,

Spearheaded major, year-long initiative to plan, design, build, and implement an ETL commission database system utilizing SQL databases and ASP.Net, including data analysis reporting that recovered more than $2.5M in "lost" commissions.  Provided some end-user desktop support.

Expected in 2014 to to
: Information Systems
Park University - ,
GPA: 3.5
Expected in 2007 to to
Bachelor of Science: Management
Park University - ,
Magna Cum Ladue
GPA 3.82
ASP.Net 4.5, ASP.Net, VB.NET, Active Directory, Backup, Budget, Contract negotiation, CRM, Data Analysis, Data Processing, Databases, Disaster Recovery, ETL, EDI, ITIL, Training, Executive Management, Senior Management, GoldMine, Information Security, HealthCare IT, IT support, Leadership, Marketing, Network analysis, Performance reviews, VoIP, Presentations, Process Enhancement, Product Development, Servers, SQL, SQL Server, Strategy, Desktop support, Visual Studio, Workflow
Military Experience
06/1997 to 06/2001
Electronics Technician
US Coast Guard Atlantic Beach, NC
Deployed and maintained CAT5 and fiber optic cable. Directed and trained subordinate Technicians.  Configured 5 stations with CAT5 and fiber optic cable.  Conducted quarterly and annual formal performance reviews for all subordinates.  Installed Windows NT system on more than 400 computers. Earned good conduct and sharpshooter awards.

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Resume Overview

School Attended

  • Park University
  • Park University

Job Titles Held:

  • VP of Information Technology
  • VP of Information and Security Technology
  • Director of Information Technology
  • Information Technology Manager
  • Application Developer


  • Bachelor of Science

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