customer service skills
· Developed excellent communication skills through written, spoken and telephone interaction with clients, staff, students, parents and public. · Professionally dealt with distributors and customers. · Problem-solved and followed through with customer enquiries via phone, email and text. Sales and marketing· Built and maintained a client base of regular clients. · Generated $500 in retail sales and $3500-$4500 in services monthly. · Responsible for salon advertising as well as personal marketing. · Familiarity with various point of sales systems. | management
· Lead salon staff team in providing excellent services and maximizing salon profit. · Manage day-to-day operations of the salon including opening and closing procedures, staff behavior and customer intake procedures. · Schedule staff to ensure adequate coverage for the salon's needs. · Resolve customer complaints and provide solutions to staff/client disputes. · Account for and report profits and expenses of the salon. · Prepare and maintain sales, inventory and customer reports. · Manage inventory salon products by maintaining records of stock quantities on hand and ordering replacement items. |
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