- Dedicated customer service professional motivated to maintain customer satisfaction and contribute to
- Company success. Committed to providing high-quality customer care to create a positive experience that
- Meets each individual’s unique needs. Reliable and driven, with strong time management and
- Prioritization abilities.
- Highlights of Qualifications Over 10 years of customer service experience. Proven track record of building client relations and establishing rapport. A supportive team worker, quick to learn, easily adapts to new environments Accurate keyboarding and data entry skills Proficient in MS Office, Power Point and Excel Skills & Abilities customer service skills Developed excellent communication skills through written, spoken and telephone interaction with clients, staff, students, parents and public. Professionally dealt with distributors and customers. Problem-solved and followed through with customer enquiries via phone, email and text. Sales and marketing Built and maintained a client base of regular clients. Generated $500 in retail sales and $3500-$4500 in services monthly. Responsible for salon advertising as well as personal marketing. Familiarity with various point of sales systems. management Lead salon staff team in providing excellent services and maximizing salon profit. Manage day-to-day operations of the salon including opening and closing procedures, staff behavior and customer intake procedures. Schedule staff to ensure adequate coverage for the salon's needs. Resolve customer complaints and provide solutions to staff disputes. Account for and report profits and expenses of the salon. Prepare and maintain sales, inventory and customer reports. Manage inventory salon products by maintaining records of stock quantities on hand and ordering replacement items.
| customer service skills
· Developed excellent communication skills through written, spoken and telephone interaction with clients, staff, students, parents and public. · Professionally dealt with distributors and customers. · Problem-solved and followed through with customer enquiries via phone, email and text. Sales and marketing· Built and maintained a client base of regular clients. · Generated $500 in retail sales and $3500-$4500 in services monthly. · Responsible for salon advertising as well as personal marketing. · Familiarity with various point of sales systems. | management
· Lead salon staff team in providing excellent services and maximizing salon profit. · Manage day-to-day operations of the salon including opening and closing procedures, staff behavior and customer intake procedures. · Schedule staff to ensure adequate coverage for the salon's needs. · Resolve customer complaints and provide solutions to staff/client disputes. · Account for and report profits and expenses of the salon. · Prepare and maintain sales, inventory and customer reports. · Manage inventory salon products by maintaining records of stock quantities on hand and ordering replacement items. |
- Assist individuals with disabilities gain competitive integrated employment in the community.
- Develop jobs in the community and build rapport with local employers.
- Manage a caseload of 17 clients and 4 staff.
- Input client billing and ensure compliance of agency standards.
- Staff scheduling and payroll.
- Collaborate with various providers and government agencies.
- Assessed customer needs and upsold products and services to maximize product sales.
- Provided highest quality customer service standards by anticipating customer needs.
- Provided friendly attentive service to guests, clarifying any customer issues or concerns.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Generated reports to assess performance and make adjustments.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Supervised students and maintained security throughout school buildings and on field trips.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Monitored, tracked and recorded client satisfaction to maintain positive ratings.
- Minor in Women Studies
- Dean's List Recipient
- Tau Sigma Honor Society Member
- Accomplishments: , Dean’s List for three consecutive semesters, member of Tau Sigma Honor Society. Associate of Arts in humanities | may 18, 2018 | cuesta community college licensed cosmetologist | September 2013 | allan hancock college 2
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School Attended
- California State University - East Bay
Job Titles Held:
- Vocational Case Coordinator
- Instructional Aide
- Hairstylist & Salon Manager
Degrees
- Bachelor of Arts
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