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Virtual Color Consultant Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivated Color Consultant with a passion for business management, operations, sales, and customer satisfaction. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities. Over 7 years of strong experience in the Sales industry.

Skills
  • Multitasking
  • People skills
  • Computer skills
  • Conflict resolution
  • Customer relationship management
  • Effective communication
  • Employee management
  • Customer Service
Experience
Virtual Color Consultant, 05/2020 to Current
Sherwin-Williams Roanoke, VA,
  • Work alongside the marketing team to develop and implement strategies, ideas, and improvements to this new Virtual Consultation Program launched in May 2020
  • Recognized in the first 5 months of the program as #7 in the country as “Top Performing Virtual Color Consultants”
  • Responsible for being the sole contact person for Virtual Color Consultations of 160+ Sherwin-Williams stores in Pittsburgh, Central PA, Roanoke, Richmond, & Charleston
  • Consistently following up with customer leads for 30-minute Virtual Color Consultations by scheduling consult, conducting consult, and creating custom color palettes based on the customers’ wants and needs
  • Assist clients with purchasing appropriate paint products and finishes that are consistent with their preferences and budget
  • Demonstrated self-reliance by meeting and exceeding work flow needs since program launch
Color Program Supervisor, 08/2017 to 08/2020
Michael Hill Albany, NY,
  • Responsible for supporting the sales efforts of 36 Sherwin-Williams’ paint stores through supervision of the District’s In-Home Color Consultation program
  • Supervised 5 In-Home Color Consultants who assist DIY customers by making color and decorative product recommendations via home visits
  • Created territories to best support the District’s business, determined staffing needs, recruited employees accordingly, determined training needs and implemented training as appropriate
  • Established In-Home Color Consultant metrics and goals to align with the District’s mission, wrote and administered performance appraisals and provided on-going coaching throughout the year to each employee
  • Conducted program training for store-level employees for 36 Sherwin-Williams stores across the Pittsburgh District
  • Represented the In-Home Consultation Program for the Pittsburgh District at various in-store and out of store events across the Pittsburgh area
  • Conduct in-home paint color consultations for our customers as needed
Assistant Store Manager, 05/2014 to 08/2017
Aspen Technology Bogota, NJ,
  • Responsible for achieving sales, gallons, gross margin, and controllable contribution budgets quarterly and yearly at a $1.2 million store
  • Created an overall pleasurable experience for all customers in our store by ensuring that we gave both wholesale and do-it-yourself customers the appropriate knowledge and products for each individual painting project
  • Gained customer loyalty by providing outstanding customer service, following through with commitments, and building long-term positive relationships with customers
  • Sales: Monitored each wholesale customer’s account by working with Store Manager and Sales Rep to find possible sales opportunities with existing customers and then acting upon these opportunities by building relationships and learning more about their business needs
  • Profit & Loss Statement: Completed monthly analysis of our store's P&L by identifying financials that we have improved upon compared to previous year, as well as identifying financials of our store that needed further improvement and created an execution plan to fix these issues
  • Lead Generation: Conducted 75 face-to-face and telephone sales calls weekly to wholesale customers to promote exclusive sales events, build customer relationship, and inquire about customer’s current business needs and then determined how we can fulfill those needs to gain more market share
  • Inventory Management: Responsible for ordering products that match the quantity that we sold on a weekly basis, while also ensuring not to create overstock
  • Merchandising: Created in-store displays for different sales events that demonstrate the value our products create to our brand-loyal customers, as well as customers that buy from our competitors, to grow sales
  • Recruiting: Scanned through applicants for open job positions for our store and assisted in the interview process
Intern, 06/2013 to 08/2013
Sherwin-Williams City, STATE,
  • Worked in a retail store every day to help customers with their painting projects
  • Completed a paint product and management workbook throughout the summer
  • Completed an Intern project on where to place a new store location by examining sales and demographics
  • Traveled to different stores in the Pittsburgh district to learn different management styles
Education and Training
Bachelor of Science: Management, Expected in 04/2014
to
University Of Pittsburgh At Greensburg - Greensburg, PA,
GPA:
  • 3.27 GPA

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Resume Overview

School Attended
  • University Of Pittsburgh At Greensburg
Job Titles Held:
  • Virtual Color Consultant
  • Color Program Supervisor
  • Assistant Store Manager
  • Intern
Degrees
  • Bachelor of Science