Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Qualified in sells, with 6 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 6 years retail experience in a fast-paced, team-based environment. Hosting taught me to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Excellent communicator with 6 years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments.

  • Creative problem solver
  • Quick learner
  • Strong client relations
  • Caring about customers
  • Mediation capability
  • Credit card processing
  • Multi-line phone talent
Work History
Video Technician/ UA , 01/2016 to 01/2020
GlaxosmithklineMadison, WI,
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Operated cardiac imaging and monitoring equipment.
  • Promoted office efficiency, coordinating charts, and helping patients with diverse needs.
  • Ambulated, turned and positioned patients.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Gathered supplies needed for cardiac imaging procedures.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected all pertinent data and calculations to aid physician in interpreting results.
  • Scheduled and accompanied clients to medical appointments.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to UA.
  • Escorted patients to examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Offered age-appropriate patient care before, during and after exams.
  • Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
  • Report significant information and changes in patient condition to nurse supervisor.
Packaging Operator, 06/2015 to 11/2015
Credit Acceptance CorporationCalifornia, MD,
  • Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
  • Tested raw materials and products to determine moisture, acidity and other levels.
  • Kept work areas clean, neat and organized to promote safety, productivity and team success.
  • Sorted final products according to specified regulatory, customer or company standards.
  • Assessed issues with faulty equipment and utilized troubleshooting methods to alleviate problems and restore optimal production levels.
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe.
  • Followed instructions and processes to maintain food.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
Collector , 11/2014 to 07/2015
Mhc Equity Lifestyle PropertiesPompano Beach, FL,
  • Answered an average of 400 or more calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Achieved performance goals on consistent basis.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Applied more than 4 payments per week.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Hostess , 05/2011 to 10/2014
Pizza HutCity, STATE,

  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
High School Diploma: , Expected in 2011
Denison High School - Denison, TX

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School Attended

  • Denison High School

Job Titles Held:

  • Video Technician/ UA
  • Packaging Operator
  • Collector
  • Hostess


  • High School Diploma

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