Forward-thinking Vice President of Hospitality with proven record of accomplishment in food, beverage and experiences during 20-year career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of business priorities. Motivated to learn, grow and excel while championing company culture.
Skills
Hiring and retaining top talent
Driven to create exceptional customer experiences
Policy and Procedure Development
Performance Metrics Analysis
Financial Management
Analytical skills
Business planning
Budgeting
Will disrupt status quo
Classically trained culinarian
Work History
VICE PRESIDENT OF HOSPITALITY, 03/2019 - Current Levy Restaurants, Inc. – Daytona Beach, FL,
Report to President/COO, provide enterprise leadership to company communities (TX, SC, GA, NV) to accomplish budgeted financial and hospitality experience objectives.
Led departmental purchasing negotiations leveraging GPO to maximize NOI.
Championed empathetic EQ driven company culture yielding "a best place to work" reputation.
Set strategic objectives associated with annual budgets, wage analysis, recruiting, associate performance.
Successfully led implementation of best in class regional, hyper local and farm to table menus.
Measured satisfaction above (93%) over last 12 months via customer surveys.
Currently mentoring 4 associates’ personal development with intent of leveling up promotions from front line positions to leadership within next 6 months.
Identified and solved issues with production, workforce and material sourcing to drive business objectives.
Identified opportunities to improve business process flows and overall departmental productivity.
Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Corporate Food & Beverage Director, 02/2015 - 01/2019 Darden Restaurants, Inc. – Matteson, IL,
Championed company vision, annual strategic objectives.
Food & Beverage national regulatory compliance expert.
Designed and implemented in house culinary/hospitality school to drive employee skills & resident satisfaction.
Conduct Research, compile data for consideration and presentation by executives, committees and board of directors.
National team leader, 20 directors, 650-line associates, 53 dining venues.
Key stakeholder supporting acquisitions, renovations and new builds.
Responsible for design of kitchens and dining rooms creating award winning innovation.
Led departmental expenses $19M labor, $25M non-labor, $150M+ revenue.
Malcolm Baldrige National Quality Award – Silver.
1st Luxury Living company awarded Forbes Travel Guide excellence award.
Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
Managed all day-to-day operations within budgeted guidelines.
Orchestrated positive customer experiences at all stages by overseeing all department operations.
Integrated service and team management strategies to boost business profits.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
