Veterans Services Coordinator Academic Advisor Career Advisor Cis Instructor resume example with 18 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Executive Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
Excel, Access, VBA, VB, SQL, XL Miner, All other MS Office Products, Tableau, Data Recovery Methods Proficient: Adobe Photoshop, C++, HTML, CSS, Java, R Statistical Programming, AMPL
Areas oof Study
Academic, accounting, Adobe Photoshop, Arts, Basic, Benefits, C++, closing, computer maintenance, hardware installation, cooking, credit, CSS, database, electronics, filing, Finance, financial, government, hiring, HTML, inventory management, inventory, inventory control, Java, layout, Access, Excel, money, MS Office Products, office, network setup, network security, operating system, Operations Management, personnel, processes, Programming, real time, receiving, selling, Sales, sales training, SQL, staffing, Tableau, VBA, VB
  • Project team leader for APICS West Coast Regional Case Competition
  • Project Team consisted of 5 individuals taking on roles of Supply Chain, Logistics, Operations, Sales and Production
  • APICS West Coast Regional Case Competition - Recognized as best presenter
  • Project Manager for developing a growth and development plan for popular exercise startup
Professional Experience
Veterans Services Coordinator, Academic Advisor, Career Advisor, CIS Instructor, 09/2010 to Present
Pizza HutQueen Creek, AZ,
  • The Veterans Services office handles over 500 Veterans per term.
  • Hired on as a filing clerk, to file, sort and maintain filing system in place.
  • Assumed added responsibility of helping Veterans plan academic schedules to best fit their needs.
  • Built a database system to better track and manage all Veterans information.
  • Took on full role as Academic Adviser within the Veterans Services office.
  • Assumed additional responsibility of Career Adviser to help veterans plan for post education careers, and how to best transition their degree into gainful employment.
  • Added the responsibility of being a Veterans Benefits Certifier, which takes all Veterans attending school under any of the educational benefit programs available, and communicating that to the Veterans Affairs.
  • This position also involves handling of school credit certification, tuition and fees certification and advocating for Veterans, who need help in obtaining their benefits by advising on the processes involved and the resources available to them.
  • Helped to create the Veterans Services as being more than just a certifying office, and more of a resource center for Veterans to come in and seek any help, regardless of the Veteran attending as a student or not.
  • Helped design, create, and initiate a Veterans Cohort program, to help Veterans transition into a normal college environment.
  • As Intern, taught beginner and intermediate Computer Forensic courses.
  • Topics covered a broad category of subjects, including network security, investigation techniques, penetration testing, criminal vs civil investigation procedures, file allocation table location and layout, suspect and hidden directories/folders, data file structures, file slack, drive slack, temporary file locations, advanced utility software and advanced computer/electronics forensics analysis.
  • Developed a simulated crime scene for processing and investigation and followed with a simulated courtroom testimony.
Restaurant General Manager, 11/2008 to 03/2009
Biscuits CaféCity, STATE,
  • Managed multiple locations with staffing levels of approximately 60 personnel total.
  • Responsible for company wide computer maintenance including, new hardware installation, operating system installation, software updates, network setup and security, securing confidential digital information including customers financial payment information.
  • Designed inventory tracking system implemented in all corporate owned restaurants to reduce unnecessary over ordering cost and to insure real time price information, leading to better inventory management company wide, saving over $3.5 million per year.
  • Increased restaurant profitability per store by an estimated $60,000 monthly by reducing food and labor cost from 40% to 28% on average in each restaurant, by implementing better labor management, food waste, and inventory control guidelines.
  • Performed all inventory planning and ordering for my stores to insure adequate inventory was on-hand, and that the inventory was fresh.
  • Worked with suppliers to receive better products at a lower price than the company was receiving at that point.
  • Designed new menu for company wide use.
  • Developed new menu ideas and recipes to be used.
  • Developed secondary purposes for select locations during certain times of the day to better suit customer needs and provide added business opportunities.
Retail Sale Consultant, Key Manager, 09/2007 to 10/2008
AT&T MobilityCity, STATE,
  • Consistently ranked as top sales representative in store and region, which included all of the Pacific Northwest and California.
  • Trained all sales personal in processes, procedures and selling techniques on a daily basis.
  • Performed all opening and closing responsibilities, completed all paperwork, insured all money was accounted for, and deposits were made on time.
  • Helped with all hiring decisions of new sales personal.
Sales Representative Department Manager, 10/2005 to 08/2007
Premier Auto GroupCity, STATE,
  • Managed multiple departments, including Internet Sales, Fleet, Special Finance, and Floor Sales, staffing over 50 personnel total.
  • As a sales representative knowledge on multiple different models of cars with all the various trim packages was needed.
  • As a Master Certified Representative for Hyundai, Honda, Toyota, Mazda, Chevy and several high-end brands including Bentley and Maserati.
  • Within the first three months as a sales representative, lead all categories of sales (units, front end, back-end, points held, and trade-in-value).
  • Developed each of these departments into successful areas within a 3 month time period, including setting up long-term follow up programs for all customers to better insure future business.
  • Provided daily sales training to all sales professionals.
Dining Facility Manager, Enterprise Level Operations Manager, 08/2001 to 09/2005
US ArmyCity, STATE,
  • Top in Class Honors and Honor Graduate from Basic Training and Advanced Individual Training.
  • Upon attachment to unit at Ft.
  • Hood and assigned to the Freeman DFAC (Dining Facility), as E-3 (PFC) was tasked with cooking, cleaning and learning about food preparations for the facility which fed 3,000 plus soldiers per meal.
  • Shortly after arriving at Freeman DFAC, was tasked with being section leader for multiple areas within the dining facility.
  • These areas required advanced knowledge of all cooking skills, proper menu planning, and ration ordering needs.
  • Selected for the Ft.
  • Hood Culinary Arts Team 2003 for the Thanksgiving FORSCOM competition.
  • The team won several awards and the overall event, in which I won in several key areas.
  • During deployment my duties included, all meal preparations, and supply runs for rations for approximately 400-500 troops.
  • Was tasked to take over the all Operations Management duties which included, accounting for 122-5000 personnel on a daily basis, and billions in assigned government assets.
  • Scheduled and tasked all levels of operations for entire base, which included all convoys, raids, security and escort missions.
  • Prepared hourly, daily, weekly, and monthly reports to top command within the areas of operations.
  • Approved for Top-Secret clearance, due to the sensitive nature of the duties I performed and the assignments of the soldiers I was accountable for.
MBA: Operations and Technology Management, Expected in Summer 2015
- ,
Operations and Technology Management
MS: Operations and Technology Management, Expected in Spring 2016
University of Portland - Portland, OR
Operations and Technology Management
BA: Operations and Technology Management, Expected in Spring 2014
- ,
Operations and Technology Management
Additional Information
  • AWARDS AND ACCOMMODATIONS Army Commendation Medal (3 Times) Army Achievement Medal (12 Times) National Defense Service Medal / Global War on Terrorism Medal / Global War on Terrorism Expeditionary Medal Iraq Campaign Medal, Armed Forces Expeditionary Medal Army Good Conduct Medal Army Service Ribbon Advanced Individual Training and Basic Training Honor Graduate, Top in Class Honors

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Resume Overview

School Attended

  • University of Portland

Job Titles Held:

  • Veterans Services Coordinator, Academic Advisor, Career Advisor, CIS Instructor
  • Restaurant General Manager
  • Retail Sale Consultant, Key Manager
  • Sales Representative Department Manager
  • Dining Facility Manager, Enterprise Level Operations Manager


  • MBA
  • MS
  • BA

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