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Highly collaborative Venue Manager proudly offering over 17 years' experience handling issues and conflicts with ease. Hardworking professional promoting outstanding leadership and organizational skills.
The wedding industry can be a stressful industry, but I thrive in high pressure situations with excellent organizational and customer service skills. I have always been drawn to weddings and am fortunate to have been able to do what I am passionate about for so many years.
The venue that I currently manage opened in 2019. After I came on board and brought structure and policy to a new venue, with only the owners and one staff member, the venue is now averaging 100 weddings per year with 30 staff members at the single location and will soon expand. I was able to help them build policy and procedure from the ground up. The venue was also awarded Georgia's Best of the Best in only the third year of operation.
We only marketed for a few months, and currently do not pay for any marketing. I am the only person that gives tours of The Venue with a 90% booking rate.
I manage the CMS (Client Management System) for The Venue from inquiry to completion.
Personal relations with staff members is a must within my business. More than just being a "people-person", I believe that good staff relations are imperative to a well-run business. I strive to be a good listener and trouble-shoot with staff members. I say often to staff that we are "WE People", all working together to a common goal.
Within my own business, I organize and execute Wedding Coordination, Catering Coordination, and Photo Booth Rental. I traveled for years in the tri-state area and also executing destination weddings. While I loved all of the many opportunities with traveling, I have enjoyed being at a singular venue, and have discovered I thrive and have been able to bring value by managing an amazing venue and staff members.
I am a personable person and love meeting new people. This is a factor in my salesmanship, as I have a genuine friendliness, curiosity and concern for clients and their families. I have a servant's heart and find joy in hard work and completing the wishes of clients.
Within my personal life, I am single, with no children. This is a factor in having a flexible schedule. Travel, music concerts, and reading are among my favorite things to do. I have an adventurous spirit and love to try new things. I find peace and joy in the little things in life. I'm also an auntie to one beloved little boy. Harry Potter is my all-time favorite movie franchise, and even had a whimsical & elegant, adult Harry Potter themed Party for my 35th birthday. Please ask me for photos!
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- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Motivated employees to share ideas and feedback.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Reviewed and inspected all areas of facility and checked supply levels for quick restocking to maintain appearance and functionality.
- Participated in community events and developed relationships with public to attract new patrons.
- Noted all changes and requests for events and determined feasibility.
- Negotiated with clients and vendors regarding venue hire packages and pricing options.
- Supervised grounds people, event staff and maintenance personnel to promote best practices and build productive teams.
- Provided leadership to 30 employees through coaching, feedback and performance management.
- Directed all day-to-day operations of Wedding Venue facility to provide safe and enjoyable guest experience.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Identified client business and operational needs and introduced services to provide solutions.
- Formed and sustained strategic relationships with clients.
- Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows.
- Identified and solved complex strategy problems to drive organizational goals.
- Managed scheduling for 30 employees to optimize productivity.
- Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Oversaw events hosted for average of 200 people and assisted with crowd control.
- Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
- Coordinated sound equipment, furniture and material rentals for venue events.
- Marketed venue location and events using social media.
- Marketed venue location by executing venue tours with all potential clients.
- Promoted conventions and trade shows through social media and email newsletters.
- Coordinated event catering, signage, displays, security and transportation for participants.
- Organized venues, budgets, guest lists, catering and event timelines.
- Attended and participated in industry events.
- Booked venues, developed guest lists and organized catering services to plan events and department activities.
- Designed contracts, collected fees and booked venues for events.
- Assessed events planning services and related costs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Met with service providers to evaluate offerings and pricing structures.
- Inspected event facilities to verify conformance to customer requirements.
- Obtained proper food and display permitting through correct regulatory agencies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
- Communicated with clients across event planning and execution to deliver exceptional customer satisfaction.
- Resolved day-of issues with creative problem-solving to seamlessly execute events.
- Partnered with bride and groom to plan weddings and receptions with up to 400 attendees.
- Partnered with bride and groom to plan weddings and receptions with up to 400 attendees.
- Planned event details such as decor, timelines, catering, entertainment, and music.
- Complied with insurance, legal, venue and health and safety obligations.
- Liaised with vendors, negotiated contracts, coordinated payments and supervised event activities.
- Adhered to company food, safety, quality and sanitation policies.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reviewed daily task list with employees and assigned tasks for completion.
- Supervised portion control and quantities of preparation to minimize waste.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Rotated and replenished products in display cases.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
A&K Christian Academy - Valley Head, AL,
Penn Foster Career School - Scranton, PA
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Resume Overview
School Attended
- A&K Christian Academy
- Penn Foster Career School
Job Titles Held:
- Venue Manager
- Wedding Coordinator
- Food Service Manager
Degrees
- High School Diploma
- Some College (No Degree)
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