Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Vehicle operation
Safe driving
Client service
Ticket administration
Customer Service
Traffic direction
Payment processing
Team Management
First Aid/CPR
Inventory Management
MS Office
Organization
Education and Training
Inver Hills Community CollegeInver Grove Heights, MNExpected in – –: - GPA:
HomeSchoolLakeland, MN, Expected in 05/2016 – –High School Diploma: - GPA:
Experience
Dierbergs Markets - Valet Captain and Security Concierge Creve Coeur, MO, 01/2019 - Current
Responded to questions about local area and company services.
Maintained cleanliness, neatness and organization of all areas.
Resolved all customer issues to maintain high standards of customer satisfaction.
Patrolled parking areas and monitored car safety to prevent theft and damage.
Directed drivers to parking spots.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Warned persons of rule infractions or violations and evicted violators from premises.
Responded to and thoroughly investigated all reported incidents to protect company assets.
Kimpton Hotels - Deli Associate Cambridge, MA, 01/2018 - 02/2019
Received new inventory and rotated stock by dates to keep items fresh and usable.
Created aesthetically pleasing food arrangements for special orders and party trays.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
Kept all utensils, dishes and glasses clean and ready for customer use.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Removed trash and dropped food items regularly to keep workspaces neat and clean.
Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings each [Timeframe].
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Protected food from spoilage by storing according to safety procedures.
Restoration Radio Ministries - Radio Host City, STATE, 03/2017 - 12/2017
Led organization, established business direction and actualized operational plans to meet goals.
Oversaw strategic business decision-making to develop, enhance and enforce business mission.
Edited recorded events and interviews into radio appropriate content.
Planned shows by selecting music and topics and writing content.
Shared public service announcements, music information and upcoming events with audiences.
Offered commentary on music, local politics and other matters.
Introduced streamlined system for music libraries and media files.
Kept equipment working at optimal levels by inspecting components and completing repairs.
Caribou Coffee - Barista City, STATE, 07/2015 - 03/2017
Listened to customer desires and needs to recommend optimal products.
Maintained calm demeanor during high-volume periods and special events.
Cleaned and sanitized work areas, utensils and equipment.
Maintained highest standards of conduct and service to support company reputation.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Received and accurately processed customer payments.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Resolved customer disputes with tact and professionalism.
Weighed, ground and packed coffee per customer orders.
Greeted guests with pleasant smile and superior customer service.
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