LiveCareer-Resume

ux researcher resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

A passionate and self-driven individual with 5+ years experience leading end-to-end research to drive decision-making and product development. Experience with various research methods such as usability testing, cognitive interviewing, contextual inquiry, card sorting, diary studies etc. Strong communication and collaboration skills exemplified by successful cross-functional partnerships resulting in countless product improvements. Holds a Master’s degree in Psychological Research from San Francisco State University and is available within two weeks’ notice for new roles.

Skills
  • UX Research Design - generative + evaluative
  • Research Prioritization
  • Qualitative Interviewing
  • Moderating IDI's and Focus Groups
  • Qualitative Data Analysis - Figma, Miro
  • Story telling
  • Survey Design & Programming - Qualtrics, Survey Monkey
  • Quantitative Data Analysis - SPSS
  • Deck & Video Deliverables
Education
San Francisco State University San Francisco, CA, Expected in 2020 Master of Arts : Psychological Research (Positive Psychology) - GPA :
California State University Long Beach Long Beach, Expected in 2016 Bachelor of Arts : Psychology - GPA :
Work History
Capital One - UX Researcher
Amelia Court House, VA, 08/2022 - Current
  • Designed research studies for 5+ product areas across Android Onboarding, Accessibility, and User Education which resulted in product development, product improvements and/or re-prioritization
  • Partnered closely with designers to improve UI for key onboarding and user education pages which resulted in significantly higher engagement across multiple products
  • Partnered closely with engineers to create ML and LLM on-device education models which resulted in personalized education for our end users when and how they need it, this increased feature adoption and discovery
  • Designed multi-phase generative qualitative (contextual inquiry, diary study, IDI) and quantitative (MaxDiff, sentiment surveys) research
  • Quickly designed and conducted evaluative research (usability, concept testing, cognitive interview) in order to meet release deadlines
  • Led review meetings with X-functional partners to brainstorm new product developments through collaborative thinking
  • Directly impacted decision-making for product development in partnership with designers, product managers, and engineers
Thescore, Inc. - Senior UX Researcher
Hoboken, NJ, 08/2021 - 08/2022
  • Led over 50 research projects for clients in beverage, automotive, technology, heavy equipment, healthcare, education and nonprofit industries
  • Interacted with clients in order to determine timeline, budget and research methods
  • Used various UX research methodologies such as: concept, usability, diary, IDI, and card sorting
  • Recruited participants such as: healthcare patients, high net-worth business owners and small-town farmers via social media platforms
  • Wrote study questions and/or interview guides and moderate in-depth interviews
  • Analyzed qualitative data thematically in order to deduce user pain points/delights, personas/archetypes and customer journey pain points/delights
  • Created various deliverables such as insight documents, research decks and story-telling videos equipped with actionable recommendations such as product recommendations, marketing and branding ideas and experience recommendations.
Cleveland Clinic - Research Analyst
Wellington, FL, 07/2020 - 12/2021
  • Compiled and reported analyses for counties across California examining descriptive and inferential statistics based on California Healthy Kids Survey (CHKS) data
  • Facilitated team meetings in order to project-plan, discussed methods of improvement and created timeline for completion
  • Compiled data reports for regions across Orange County as part of Mental Health Student Services Act (MHSSA) grant by pulling data from California Department of Education (CDE) Dataquest
  • Pulled data such as vulnerable student populations, demographics and risk behavior in order to run descriptive analyses using SPSS and Excel
  • Synthesized findings into concise and Informative reports for all 7 regions
  • Reports were used to identify needs and guided priorities within each region, and also served as baseline data reports to evaluate program effectiveness.
  • Used varied statistical and data analysis techniques to draw conclusions from research
  • Participated in data mining activities to uncover insights from various sources
  • Used software to evaluate and interpret data
  • Analyzed large volume of data to identify patterns, trends and correlations
  • Created visualizations to present research data and findings to stakeholders
Cleveland Clinic - Research Analyst
Madison, OH, 11/2017 - 05/2019
  • Worked directly with clients in retail, automotive and health industries to design, implement and manage mixed methods studies that best answered clients’ empirical questions
  • Conducted research with various sample sizes ranging from 20-1,000 participants
  • Designed qualitative and quantitative surveys, wrote questions for surveys based on literature and client’s questions, programmed them into Qualtrics/Survey Monkey, exported data from program in order to clean and prepare for analysis
  • Analyzed quantitative data using correlations, analysis of variance, general linear modeling and regressions
  • Analyzed qualitative data using Language Inquiry and Word Count (LIWC), thematic coding (both deductive and Inductive) and phenomenological methods
  • Finally, interpreted and synthesized findings into lucrative and actionable recommendations via concise and digestible oral and/or visual presentation.

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Resume Overview

School Attended

  • San Francisco State University
  • California State University Long Beach

Job Titles Held:

  • UX Researcher
  • Senior UX Researcher
  • Research Analyst
  • Research Analyst

Degrees

  • Master of Arts
  • Bachelor of Arts

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