Versatile, Dependable and Hardworking Utility Operator skilled with front end loader and hyster with an extensive background in customer and coworker relations alike. Dedicated to workplace safety and compliance, with healthy aspirations.
Skills
Operational improvement
Process improvement
Project organization
Relationship development
Problem resolution
Work History
Utility Operator, 08/2012 - 05/2020 Berry Plastics – Anaheim, CA,
Documented all system performance details, parts orders and service logs thoroughly and filed with appropriate record retention protocol.
Set up and ran shipping receiving for chemical totes and pump machinery for chemical transfers to produce exceptional products for fibreline needs.
Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
Arranged and secured materials in chemical load trucks using a forklift.
Loaded and unloaded heavy equipment from flatbed trucks with a large diesel hyster
Maintained lime rock hopper to insure proper levels for the lime kiln using a CAT front end loader
Used scissor lifts and man lifts to perform duties throughout the mill site (certified for man lift and scissor lift)
Reviewed work instructions and schedules to coordinate machine operation and production schedules.
Set machine stops and guides to proper alignment and adjusted when needed to maintain consistent production time and quality.
Used work instructions and measuring tools to check specifications of finished items.
Supervised and adjusted machinery when necessary, reducing downtime.
Lockout tagout
Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
Increased customer satisfaction by resolving [Product or Service] issues.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.
Bar Manager, 05/2006 - 06/2012 Lgo Hospitality – Phoenix, AZ,
Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Kept alcoholic beverages well-stocked and organized to meet expected demands. Kept extremely low liquor cost.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events including farm to table, Monster Bash, and weekly bands.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Increased profits with enhanced inventory oversight and strategic pricing adjustments.
Motivated and disciplined a workforce of 14 employees and implemented new mentoring program, which increased worker morale.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Improved customer service rankings by resolving issues quickly and accurately.
Poured and prepared mixed drinks for an average of 100 customers daily ( up to 500 for holidays and special events) and created new libations drawing in clientele.
Merged productivity initiatives while complying with restaurant policies and procedures.
Implemented drink prep procedures that reduced wasted stock.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Checked ID cards and verified bar guests were of legal age.
Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing improvement over prior onboarding process.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Closed out cash register with 100% accuracy and prepared cashier report.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Decreased waste by creating and following strict recipes and measurements for drinks.
Handled $3000 cash on daily basis, which built trustworthiness and loyalty with owners.
Maximized customer service by training staff, overseeing operations and resolving issues.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
Consulted with owners to organize special events and promotions such as trivia nights and tap takeovers to bring in new customers.
Conducted monthly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Enhanced business productivity by training team members and servers on best practices and protocols.
Kept accurate inventories and notified owners of ordering needs for liquor, beer, wine and bar supplies.
Guaranteed optimal beverage stock by assessing monthly inventory and collaborating with owners for corrective action planning to limit expenses.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Shrunk inventory costs through proactive evaluation and adjustment of vendor relationships.
Enhanced sales by promoting products and assisting with creative menu selections.
Determined business needs by acquiring client feedback for process improvements.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Reduced financial inaccuracies by using tab wizard while verifying receipts.
Production Worker, 04/1999 - 06/2002 Gaf Buildings Materials Corp. Of America – Chester, SC,
Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
Performed roofing, window, skylight and mobile home axel installation on mobile homes.
Repaired exterior siding defects.
Worked as a team to produce seven mobile home floors a day in a safe and timely manner.
Education
High School Diploma: , Expected in 06/1998 - Winlock Senior High School - Winlock, WA GPA:
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