Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Enthusiastic Private utility locater eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of finding private utilities and making utilities from start to finish and training in using my locater. Motivated to learn, grow and excel in all my jobs no matter what.

Multi-talented locater and potholing consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Experienced utility locater and pot holing with just over 1 year of experience in utility locating. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Deadline-driven Utility Locator with 1 year of experience working under tight deadlines and in all types of weather. Dedicated to following directions with no supervision. Adept at locating utilities, pot holeing and customer service and offering team player attitude.

Industrious Utility Locator with extensive knowledge of private utilities. Deadline-focused and adept at completely making out all private utilities and potholeing. Successful at working long hours in any weather condition.

Skills
  • Electromagnetic locating
  • Educating customers
  • Customer service
  • Relationship development
  • Utility locater
  • Ditch witch equipment
  • Communications
Education
Albuquerque Charter Academy Albuquerque, NM, Expected in 05/2016 High School Diploma : - GPA :
Work History
City Of Amarillo, Tx - Utility Locator
Amarillo, TX, 04/2019 - 03/2020
  • Photographed utility sites and marked lines with paint, flag and Technique for identification by excavating personnel.
  • Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
  • Used utility locater equipment to find subsurface utility lines and noted details in digtix reports.
  • Identified depths of water, sewer, gas, cable, oil and electric lines using utility locater equipment and Software system.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Increased customer satisfaction by resolving Product or Service issues.
  • Transported Product or Service to customer locations Timeframe.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved utility problems, improved operations and provided exceptional client support.
  • Handled numerous calls per day to address customer inquiries and concerns.
  • Worked with all customers to understand needs and provide Type service.
Peraton - Security Guard
Cleveland, OH, 10/2018 - 02/2019
  • Prepared regular written logs and incident report at close of each shift for distribution to Job Title.
  • Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Interacted assertively but non-confrontationally with all levels of personnel and general public.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Watched different facility areas from central location via different CCTV feeds, obtaining Jessicaimum coverage of important areas.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Phoenix Home Care And Hospice - Direct Support Professional
Liberal, MO, 08/2017 - 06/2018
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Updated patient files with current information about vitals, behaviors and other data relevant to clients treatment planning.
  • Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
  • Consulted with different healthcare disciplines to offer important mental health support to mentally disabled patients.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Maintained clean, safe and well-organized patient environment.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance when needed.
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills.
  • Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
  • Supervised safety, behavior and all actions during scheduled and emergency trips off campus.
  • Worked with mentally disabled patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
Leidos Holdings Inc. - Customer Service Representative
Fort Riley, KS, 03/2017 - 02/2018
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Regularly exceeded daily sales and product add-on quotas.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.

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Resume Overview

School Attended

  • Albuquerque Charter Academy

Job Titles Held:

  • Utility Locator
  • Security Guard
  • Direct Support Professional
  • Customer Service Representative

Degrees

  • High School Diploma

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