LiveCareer-Resume

usher resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I have excellent customer service skills and always there to assist in every way.

Skills
  • Health Codes Compliance
  • Meet and Greet
  • Able to fill in and help in any department.
Experience
Usher, 08/2022 - 02/2023
Emerald Downs Auburn, WA,
  • Worked with teammates and openly invited coaching from management team.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Promptly reported complaints to supervisor for quick, efficient resolution.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Processed admission payments and provided tickets.
  • Determined authenticity and applicability of presented tickets.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
  • Checked assigned sections for cleanliness and assisted in keeping venue clean during, between and after shows.
  • Recognized security risks to properly handle situations.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Greeted and assisted customers to foster positive experiences.
  • Assisted patrons with handicaps to appropriate seating.
  • Complied with health and sanitation practices and procedures.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Receptionist, 01/2008 - 12/2018
Greater Baltimore Medical Center Annapolis, MD,
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Answered multi-line phone system.

  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Handled cash register functions and oversaw credit and debit cards, personal check and cash transactions.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Receptionist, 02/1977 - 02/1998
Greater Baltimore Medical Center Owings Mills, MD,
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Used company badging system to create badges for new employees and visitors.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Customer service,Sales
  • Associate,Security
Education and Training
High School Diploma: , Expected in 05/1974
-
Escambia High School - Pensacola, FL
GPA:
Status -

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Resume Overview

School Attended

  • Escambia High School

Job Titles Held:

  • Usher
  • Receptionist
  • Receptionist

Degrees

  • High School Diploma

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