Usher Resume Example The Smith Center

IsabellaCole

Objective

Outgoing college student pursuing flexible part-time employment to go along with my studies.

Experience

The Smith Center - UsherLas Vegas , NV12/2019 - Current

Responded to guest questions about current facility events and future offerings.
Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Processed admission payments and provided tickets.
Determined authenticity and applicability of presented tickets.
Complied with health and sanitation practices and procedures.
Helped patrons to assigned seats by giving directions and leading way with flashlight while lights were dimmed.
Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
Greeted patrons at screening events and collected tickets.
Declined to admit patrons without ticket or unable to conform to company policies.
Provided knowledgeable service when answering questions and greeted all customers with friendliness.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Walgreens - Designated HitterYonkers , NY12/2020 - 06/2021

Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted with purchases, locating items and signing up for rewards programs.
Verified customer identification for alcohol or tobacco purchases.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Verified patients' identities at pickup to prevent sale of wrong medications.
Efficiently processed cash register transactions for new and refilled prescription orders.
Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
Prepared prescription labels, promoting accuracy in medication administration and dosing.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Worked with insurance companies to process claims, resolve problems and obtain payments.

Bartell Drugs - CashierMill Creek , WA07/2019 - 12/2020

Assisted with purchases, locating items and signing up for rewards programs.
Welcomed customers, offering assistance to help find necessary store items.
Assisted customers with account updates, new service additions and promotional offers.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted management with completing end-of-day counts and securing funds to prevent loss or theft.
Received payments for menu items and issued receipts.
Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
Trained new team members in cash register operation, stock procedures and customer service.
Resolved issues with cash registers, card scanners and printers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new employees in cashiering procedures, offering assistance in resolving consumer issues.
Learned roles of other departments to provide coverage and keep store operational.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Monitored sales events, added new merchandise and rang up purchases.
Helped customers find specific products, answered questions and offered product advice.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.

Whataburger - Team MemberPeoria , AZ02/2019 - 04/2019

Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Built and maintained effective working relationships with peers and upper management.
Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Looked for ways to go above and beyond job requirements.
Upheld high standards of productivity and quality in all areas of operations.
Trained new employees on Cashier positions to support team efficiency.
Assisted with purchases, locating items and signing up for rewards programs.
Welcomed customers, offering assistance to help find necessary store items.
Received payments for menu items and issued receipts.
Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Trained new employees in cashiering procedures, offering assistance in resolving consumer issues.
Operated cash register, collected payments and provided accurate change.

Company Name - Barista

Operated cash register, collected payments, and provided accurate change.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Maintained calm demeanor during high-volume periods and special events.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Memorized official and off-menu coffee and tea preparations.
Described menu items to customers and suggested products based on stated preferences.
Received and accurately processed customer payments.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Weighed, grounded, and packed coffee to prepare customer orders.
Created complex, hand-crafted beverages based upon customer preferences.
Addressed and resolved customer concerns to maintain brand loyalty.
Gave samples of popular coffee and tea blends to create sales opportunities.
Followed health, safety, and sanitation guidelines to pass state inspections.
Cleaned and sanitized work areas, utensils and equipment.
Listened to customer desires and needs to recommend optimal products.
Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Resolved customer disputes with tact and professionalism.
Gave details on coffee blends and preparation descriptions to customers.

Company Name - Social Media Intern

Communicated clearly and concisely, both orally and in writing.
Employed storytelling for digital content and developed unique campaigns to promote campus engagement.
Connected with prospective students by responding to comments and tagged photos with engaging questions and remarks.
Monitored, routed and replied to social comments and inquiries.
Engaged with and responded to online audience through relevant comments.
Strengthened brand to engage social media community by producing creative and compelling content.
Pitched new ideas and worked collaboratively with communications and entertainment marketing teams to create synergy.
Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
Identified target audience and developed optimized communication plans to engage and interest individuals.

Skills

Guest and client satisfaction
Courteous and professional demeanor
Trained in food safety guidelines
Ticket purchasing
Payment methods
Health codes compliance
Cleaning and sanitizing
Cash register operation
Planning and coordination
Project organization

First Aid/CPR
MS Office
Customer service
Organization
Inventory management
Team management
Problem resolution
Relationship development
Team building

Education and Training

High School DiplomaDwight D. Eisenhower High SchoolCity06/2021

Certifications

First Aid/CPR Certification
Temporary Pharmaceutical Tech License

Resume Overview

School Attended

Dwight D. Eisenhower High School

Job Titles Held:

Usher
Designated Hitter
Cashier
Team Member
Barista
Social Media Intern

Degrees

High School Diploma

Usher Resume Example

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