Organized, independent worker with strong time-management skills.Highly enthusiastic customer service professional with 3 years client interface experience.
Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Personable and responsible cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude. Phone tech support rep with extensive knowledge of the fashion and cosmetic industries. Energetic, outgoing and driven to reach company goals.
Highly motivated, High-performing, Multi-task-oriented, Organized, Performance driven, Personable, Positive, Proactive, Productive, Reliable, Responsible, Self-directed, Service-driven, Strategic, Versatile, Adaptable, Client-focused, Committed, Consistent, Creative, Customer-focused, Customer-service focused, Dedicated, Dependable, Detail-oriented, Driven, Dynamic, Effective, Energetic, Flexible, Focused.
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Sales
Recognized as top sales performer 2015
Customer Interface
I currently work at a phone and tablet repair shop where I work in high stress situations daily, and our goal is to provide each customer with 5 star service. I am the #1 in sales at my store in American Fork, and #6 in the company. I have become very accustomed to face to face interaction and problem solving with both customers and coworkers. I am very confident talking to people, and selling a product I believe in.
Worked as a team member performing cashier duties, product assistance and cleaning. I assisted customers with store and product complaints. I Guaranteed positive customer experiences and resolved all customer complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. I managed cash stock and inventory balances accurately. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place.
Maintained composure and patience in face of difficult customer situations. Developed and maintained positive customer relationships.Reported important problems to management. Worked with customer service supervisor to resolve customer concerns. Researched, resolved and followed up on customer issues. Handled a large volume of phone calls, chat and emails.
Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings. Consulted with customers on the latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.
I have taken various college classes, but have not earned a full degree yet.
Excellent communication, interpersonal skills, creative problem solver, client relations, fashion, filing, Team leadership, meetings, quick learner, verbal communication skills, well organized, confident with people, friendly, firm, listener, team player, self sufficient, professional and friendly, multi-tasking.
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