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US Marine Resume Example

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US MARINE
Professional Summary

United States Marine Corps Veteran with 6+ years of professional experience who can handle multiple responsibilities simultaneously while providing exceptional customer service. Energetic, outgoing and detailed-oriented with solid communication, planning and problem solving skills. Excellent attention to detail demonstrated through outstanding team collaboration, leadership and organizational skills. Motivated to maintain customer satisfaction with an exemplary passion for developing relationships, customer satisfaction and company success.

Skills
  • Assessing risks
  • Analytical skills
  • Organization and Time management
  • Conflict resolution
  • Verbal and written communication
  • Attention to detail
  • Microsoft Office
  • Data entry
Work History
US Marine , 07/2014 to 01/2021
United States Marine Corps – Okinawa , Japan
  • Worked closely with upper management to maintain optimum levels of communication to effectively and efficiently complete daily projects.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Briefed multiple CEOs daily to eliminate meteorological risk in operational planning and execution in four different countries.
  • Evaluated success of seven training programs and recommended improvements to upper management to enhance effectiveness.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Organized and edited seven training manuals, multimedia visual aids and other educational materials to enhance learning strategies within department increasing readiness by 80%.
  • Enforced military laws and regulations.
  • Tracked daily incoming/outgoing files and materials while maintaining accurate records to eliminate potential discrepancies for yearly inspections
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Developed and updated spreadsheets and databases to track, analyze and report on department's training performance and certifications.
  • Created PowerPoint presentations for business development purposes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Volunteer Liaison , 09/2016 to 09/2017
United States Marine Corps – Kaneohe, HI
  • Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
  • Recruited and trained over 50 volunteers on volunteer program goals and objectives.
  • Reviewed work prepared by volunteers and represented volunteers at weekly meetings.
  • Met with staff and department managers to maintain currency on volunteer opportunities within each department.
  • Delivered community presentations to educate about programs and services offered by organization and inform general public on how to volunteer.
  • Developed volunteer policies and procedures, codes of conduct and volunteer standards.
  • Worked with marketing department on branding strategies.
  • Provided daily administrative support to senior team members.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates 30% by quickly resolving daily issues and concerns.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Customer Service Representative, 01/2013 to 02/2014
Au Bon Pan – Baltimore, MD
  • Fielded over 40 customer questions daily regarding available merchandise, sales, current prices and upcoming company changes.
  • Educated customers on promotions to enhance sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
High School Diploma: 2013
Digital Harbor High School - Baltimore, MD
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Resume Overview

Companies Worked For:

  • United States Marine Corps
  • Au Bon Pan

School Attended

  • Digital Harbor High School

Job Titles Held:

  • US Marine
  • Volunteer Liaison
  • Customer Service Representative

Degrees

  • High School Diploma : 2013

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