unit secretary resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Incoming Call Management
  • Lab Test Protocols
  • Patient Chart Maintenance
  • Medication Inventory
  • Follow-Up Appointment Scheduling
  • Organization and Time Management
  • Detail-Oriented
  • CPR Certified
  • Appointment Scheduling
  • Supply Ordering
Unit Secretary, 11/2015 to Current
Lhc GroupSherman, TX,
  • Scheduled and confirmed patient appointments and consultations.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Managed unit call reception and routed calls to correct department.
  • Monitored unit supply levels and notified management of ordering needs.
  • Interviewed patients to complete case histories and intake forms.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Communicated with patients with compassion while keeping medical information private.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Ordered and maintained supply inventory for medical office.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Retrieved physicians' paperwork, including lab test requests.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Home Health Care Aide, 02/2014 to 06/2016
Always Best CareSaint George, UT,
  • Followed care plan and directions to administer medications.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Tracked and reported clients' progress based on observations and conversations.
  • Assisted patients with personal care to alleviate burden on family members.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Assisted clients with bathing, dressing and incontinence care.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Recognized emergency situations and implemented appropriate procedures.
  • Planned optimal meals based on established nutritional plans.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Documented care provided and submitted notes to supervisor.
  • Helped client with medication self-administration.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Assisted with client personal care needs to foster independence and well-being.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Lead Daycare Teacher, 10/2000 to 11/2012
North Country AcademyGreensboro, NC,
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Incorporated music and art activities to encourage creativity and expression.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
  • Observed behavioral issues to alert parents or guardians.
  • Read aloud and played alphabet games to encourage early literacy.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Escorted children on outings and trips to promote enrichment and maintain safety.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Taught children foundational skills in colors, shapes and letters.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
Education and Training
GED: , Expected in 12/1999
Moultrie Technical College - Moultrie, GA
: CNA, Expected in
Southern Regional Technical College - Moultrie, GA,
  • Completed my CNA in January 2014

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Resume Overview

School Attended

  • Moultrie Technical College
  • Southern Regional Technical College

Job Titles Held:

  • Unit Secretary
  • Home Health Care Aide
  • Lead Daycare Teacher


  • GED
  • Some College (No Degree)

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