Unit Secretary resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary
  • Proactive Unit Secretary with 3 years of healthcare experience. Frequently commended for a proactive and patient-focused attitude. Eager to bring superior performance and a strong work ethic to help achieve team goals.
  • Methodical Unit Secretary eager to apply 3 years of success in administrative roles. Well-versed in managing nursing station calls, appointments and paperwork with efficiency and quality. Hardworking and eager to assist with meeting team objectives in a dynamic healthcare environment.
  • Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 3 years of related experience.
  • Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders, monitoring medication inventory and collaborating with management to foster efficiency. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care.
  • Efficient administrative professional offering 3 years of commendable performance in Unit Secretary roles. Aiming to utilize strong knowledge of nursing unit operations and a skill for building patient rapport to contribute value to a dynamic healthcare team.
  • Committed Unit Secretary accustomed to scheduling lab work and follow-up appointments, as well as processing paperwork for patient discharges and admissions. Quick-learning and proactive with a proven history of going above and beyond to foster excellent patient care. Adept at fostering efficiency in nursing station operations and communicating effectively to minimize errors.
  • Hardworking Unit Secretary brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
  • Flexible and Adaptable
  • Self-Motivated
  • Teambuilding
  • Decision-Making
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Written Communication
  • PPE Compliance
  • Planning and Coordination
  • Interpersonal Communication
  • Organization and Time Management
  • Attention to Detail
  • Good Telephone Etiquette
Work History
09/2016 to 06/2022 Unit Secretary Greater Baltimore Medical Center | Lutherville Timonium, MD,
  • Managed incoming calls and directed to appropriate department.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Maintained current and accurate medical records for patients.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Transcribed doctors' medication orders, lab test requests and care plans.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Processed lab paperwork and requests according to physicians' orders.
  • Developed training protocols for new unit secretaries.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Received and routed laboratory results to correct clinical staff members.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized patient files and streamlined operations to improve efficiency.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Admitting and Discharging patients
09/2016 to 01/2019 Nursing Assistant Wexford Health Sources Inc | Elmore, AL,
  • Checked patient vitals such as temperature, blood pressure and blood
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
07/2001 to 08/2016 Hospice Aide Addus Homecare Corporation | Oak Park, MI,
  • Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Positioned patients to provide comfort and promote better body alignment.
  • Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Expected in 10/2001 Certificate | Certified Nursing Assistant Red Cross Scbool of Nursing , Cleveland Heights, OH, GPA:
Expected in 10/2000 | Red Cross School of Nursing , Cleveland Ohio, GPA:
Expected in 05/1998 Certificate | Certified Nursing Assistant H. Councill Trenholm State Community College, Montgomery, AL GPA:

Certified Nursing Assistant

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Resume Overview

School Attended

  • Red Cross Scbool of Nursing
  • Red Cross School of Nursing
  • H. Councill Trenholm State Community College

Job Titles Held:

  • Unit Secretary
  • Nursing Assistant
  • Hospice Aide


  • Certificate
  • Certificate

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