Unit Secretary Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.

  • EMR / EHR
  • HIPPA Compliant
  • Patient records maintenance
  • Regulatory compliance
  • AP/AR understanding
  • Meticulous attention to detail
  • Managing office operations
  • Administrative support
  • Microsoft Office Proficiency
  • Results Oriented
  • Medical Terminology
  • Strong Interpersonal Skills
Work History
12/2021 to Current Patient Care Coordinator Stanton Optical | Yuba City, CA,
  • Evaluate effectiveness of current strategies with interdisciplinary team and utilize recommendations to make permanent improvements to operational process.
  • Educate patients by explaining preparation instructions for upcoming procedures and tests.
  • Developed strategic relationships with over 5 hematology/oncology practitioners and coworkers to build strong network .
  • Work with patients and families to develop future plans and discuss care actions.
  • Liaison between hospital departments to facilitate effective communication.
08/2014 to 12/2021 Lead Patient Coordinator Loomis Communities Inc | South Hadley, MA,
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Maintained current and accurate medical records for over 60 patients daily.
  • Coached new and interim employees on administrative procedures, company policies and performance standards.
  • Maintained rapport with all over 10 staff members, including physicians, nurse and other healthcare personnel. Organized paperwork such as charts and reports for office and patient needs.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Managed incoming calls and directed to appropriate department.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
10/2011 to 08/2014 Lead Residential Concierge Company Name | City, State,
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Manage, maintain, and report any amenity deficiencies to Property Management and/or facility engineer.
  • Liaison between residents, property management personnel and vendors.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Worked closely with over 50 residents, guests, some VIP or celebrity, with high degree of respect for privacy.
  • Arranged for transportation to and from airport, train station and events for visitors and residents.
Expected in 08/2014 Bachelor of Science | Health Administration Kaplan University, Davenport, IA GPA:

Certified Financial Counselor (CFC)

Certified Patient Account Representative (CPAR)

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Resume Overview

School Attended
  • Kaplan University
Job Titles Held:
  • Patient Care Coordinator
  • Lead Patient Coordinator
  • Lead Residential Concierge
  • Bachelor of Science

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