Unit Secretary Resume Example U.A.B Hospital

UNIT SECRETARY

Professional Summary

Efficient administrative professional offering 10 years of commendable performance in Unit Secretary roles. Aiming to utilize strong knowledge of nursing unit operations and a skill for building patient rapport to contribute value to a dynamic healthcare team. Committed Unit Secretary/Maedical accustomed to scheduling lab work and follow-up appointments, as well as processing paperwork for patient discharges and admissions. Quick-learning and proactive with a proven history of going above and beyond to foster excellent patient care. Adept at fostering efficiency in nursing station operations and communicating effectively to minimize errors. Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 7 years of related experience. Dedicated Unit Secretary adept at collaborating with nurses and physicians to facilitate seamless healthcare operations demonstrated over 7 years in related roles. Eager to contribute value to the UAB Hospital team through an excellent work ethic and strong knowledge of patient records management. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 10 years of experience providing quality administrative support to clients.

Skills

Nursing station operations
Incoming call reception
Insurance claims
Patient data confidentiality

EMR / EHR
Patient records maintenance
Data Entry
Medical Records Management

Work History

Unit Secretary, 10/2012 to Current
U.A.B Hospital – Birmingham, AL

Completed skilled administrative work to support all office staff and operational requirements.
Organized paperwork such as charts and reports for office and patient needs.
Enhanced office efficiency by handling 40+ callers per day.
Maintained current and accurate medical records for over 22 patients.
Managed incoming calls and directed to appropriate department.
Provided information for patient admissions and discharges to foster timely processing.
Monitored inventory levels and advised management of need for replenishment.
Executed administrative duties to facilitate unit tasks and meet team goals.
Organized patient files and streamlined operations to improve efficiency.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Driver/Customer Service Associate, 03/2009 to 07/2017
Oeirlly Auto Parts – Pelham, AL

Upheld high standards of professionalism and discretion when working with high-value clients.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Coordinated efficient routes to avoid delays and optimize schedules.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Delivered goods and products to customer on time and in excellent condition.
Generated consistent referrals and repeat business by providing friendly and fast service.
Verified over 15 daily deliveries against shipping instructions before delivering to customers.
Delivered employees and materials to job sites 3 times per day.
Obtained customer signatures to complete and process all parts delivered paperwork.

Customer Service Cashier, 02/2009 to 08/2011
Walmart – Hoover, AL

Counted money in drawers at beginning and end of each shift.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Maintained customer satisfaction while handling 30 product returns quickly and professionally.
Resolved customer complaintsand maintained clean and tidy checkout area.
Handled approximately 40-60 daily credit and cash transactions for customers with accuracy and speed.
Counted cash in register drawer at beginning and end of shift.
Monitored self-checkout systems and provided assistance or intervention where required.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Served needs of more than 100 customers in busy rushed environment.
Assisted customers by answering questions and fulfilling requests.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted customers with locating and choosing merchandise in any store department.
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Used POS system to enter orders, process payments, and issue receipts.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Customer Service Representative, 05/2004 to 09/2007
T-mobile – Hoover, AL

Compiled customer feedback and recommended service delivery improvements to management.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Recommended Phone products and accessories to customers, thoroughly explaining details.
Regularly exceeded daily sales and product add-on quotas.
Provided primary customer support to internal and external customers in fast-paced environment.
Educated customers on promotions to enhance sales.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Answered customer telephone calls promptly to avoid on-hold wait times.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered constant flow of customer calls with up to 80-100 calls in queue per minute.
Responded to customer requests for products, services and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma: 05/1994
Selma High School - Selma, AL

Certificate: Welding, 07/2000
Gadsden State Community College - Gadsden, AL

Resume Overview

Companies Worked For:

U.A.B Hospital
Oeirlly Auto Parts
Walmart
T-mobile

School Attended

Selma High School
Gadsden State Community College

Job Titles Held:

Unit Secretary
Driver/Customer Service Associate
Customer Service Cashier
Customer Service Representative

Degrees

High School Diploma : 05/1994
Certificate : Welding , 07/2000

Unit Secretary Resume Example

Resume Score: 80%

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