Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Well-oriented to quickly identify and capitalize on emerging opportunities. Well-organized secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.

Skills

Patient database management

  • Nursing unit operations
  • Incoming call management
  • Lab test protocols
  • Patient chart maintenance
  • Medical billing protocol
  • Medication inventory
  • Follow-up appointment scheduling
  • Training and coaching
  • Working collaboratively
  • MS Office
  • Organization
  • Communication
  • Problem resolution
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Clerical
Experience
Unit Secretary, 12/2016 - Current
Chelsea Jewish Lifecare Chelsea, MA,
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Managed unit call reception and routed calls to correct department.
  • Provided patient information to facilitate timely admissions and discharges.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Monitored unit supply levels and notified management of ordering needs.
  • Retrieved physicians' paperwork, including lab test requests.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Compiled physical and digital documents, charts and reports.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Communicated with physicans to facilitate efficient operation of rehabilitation unit.
  • Facilitated timely execution of lab tests and medication refills.
  • Developed improve training procedures to aid in team member development.
  • Addressed, documented and responded to incoming correspondences to address client queries.
Hospice Aide, 02/2013 - 11/2016
Interim Healthcare Seneca, PA,
  • Supported grieving families by offering listening ear, compassion and kindness.
  • Helped patients maintain dignity during difficult times.
  • Assisted terminally ill patients with bathing, grooming and dressing.
  • Moved patients carefully into different positions to promote better body alignment and comfort.
  • Measured vital signs, recorded data gathered and provided treatment assistance to nurses.
  • Assisted over 12 residents with daily needs, personal hygiene, dressing and facility transfers.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided basic care to over 12 patients per 12 hours by bathing and grooming patients, changing bedding and preparing meals.
  • Attended to patients in 12-bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Prepared examination and patient rooms for urine/lab test, checking supply availability and laying out instruments.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
STNA, 10/2011 - 12/2012
Fairview Manor Fairview, PA,
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Performed inventory by monitoring expiration of medical supplies and medications.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Patient Care Technician, 08/2004 - 07/2011
Munson Medical Center Kalkaska, MI,
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Restocked unit frequently with necessary medical supplies.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Kept instruments and equipment clean and sanitized.
  • Assisted with patient admissions, discharges and transfers.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Assisted patients with essential ambulatory care for transport to and from facility.
  • Responded to bell or light signal calls to assist patients with needs.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
  • Engaged with patient family and friends to provide courteous visit experience.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
  • Used mobility devices to transport patients.
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
  • Implemented creative activities to emotionally support patients throughout medical treatment.
  • Collected and labeled specimens to prepare for delivery to laboratory.
  • Used hospital-approved devices and techniques to transport and lift patients.
Education and Training
: STNA, Expected in 12/2001
-
Lorain County Community College - Elyria, OH
GPA:
STNA OHIO 12/2001 400057661201: STNA, Expected in 12/2001
-
Lorain County Community College - ,
GPA:

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Resume Overview

School Attended

  • Lorain County Community College
  • Lorain County Community College

Job Titles Held:

  • Unit Secretary
  • Hospice Aide
  • STNA
  • Patient Care Technician

Degrees

  • Some College (No Degree)
  • STNA OHIO 12/2001 400057661201

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