Unit Secretary Resume Example
Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 18 years of related experience. Committed Unit Secretary accustomed to scheduling lab work and follow-up appointments, as well as processing paperwork for patient discharges and admissions. Quick-learning and proactive with a proven history of going above and beyond to foster excellent patient care. Adept at fostering efficiency in nursing station operations and communicating effectively to minimize errors. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any and all and training. Motivated to learn, grow and excel in Medical feild. Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders, monitoring medication inventory and collaborating with management to foster efficiency. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care. Proactive Unit Secretary aiming to secure a position and the opportunity to apply 18 years of healthcare experience. Frequently commended for a proactive and patient-focused attitude. Eager to bring superior performance and a strong work ethic to help achieve team goal.
- Medical office administration
- Insurance claims
- Nursing Station Operations
- Filing
- Appointment Scheduling
- Outpatient care
- Inpatient care
- Payment collection
- Patient data confidentiality
- EMR / EHR
- Incoming Call Reception
- Medical Billing and Coding
- Pre-Hospital Care
- Unit Secretary Training
- Medical transcription
- Patient records maintenance
- Patient Scheduling
- Lab Test Documentation
- Medical Records Management
- First Aid/CPR Certified
Virginia Beach , VA06/2020 - Current
- Maintained current and accurate medical records for over 30 patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office efficiency by handling 30 plus callers per day.
- Completed skilled administrative work to support all office staff and operational requirements.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Developed training protocols for new unit secretaries.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Collaborated with assistants and assist doctors to prepare and set up rooms with adequate supplies and equipment.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for 20 physician, Acute medical facility, scheduling appointments and handling patient inquiries.
- Organized patient files and streamlined operations to improve efficiency.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Naples , FL05/2017 - Current
- Enhanced office efficiency by handling 30+ callers per day.
- Collaborated with assistants and Medical doctors to prepare and set up rooms with adequate supplies and equipment.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Organized paperwork such as charts and reports for office and patient needs.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for 15-physician Acute medical facility, scheduling appointments and handling patient inquiries.
- Maintained current and accurate medical records for over 35 patients.
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Completed skilled administrative work to support all office staff and operational requirements.
- Carried out front office duties utilizing data entry skills in framework of medical database.
City , STATE01/2018 - 09/2020
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Received, recorded and filed medical payments by check, cash and credit card.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Reviewed and sent medical records to other physicians upon request.
- Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
- Transcribed 20-30 medical records per week
- Called and faxed pharmacies to submit prescriptions and refills.
- Accurately collected personal, billing and medical details for -20-30 patients per day.
- Pulled charts and prepared for nurse and doctor assessment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing.
- Aided with prescription refill requests.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Assisted with regulatory issues such as compliance.
- Built relationships with physicians to create steady referral pipeline.
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Resume Overview
School Attended
- John F. Kennedy High School
- Casa Loma College
Job Titles Held:
- Unit Secretary
- Medical Unit Secretary
- Medical Office Manager
Degrees
- High School Diploma
License Vocational Nurse
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