Meticulous Unit Secretary with 5 years of experience in medical industry. Fantastic attention to detail, collaboration skills and typing ability. Committed to streamlining organizational procedures to optimize office settings. Astute professional highly skilled at handling patient issues and questions. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Windows. Hardworking and passionate job-seeker with strong organizational skills. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals. Strengths in medical terminology is backed by training in Nursing/Psychology
Skills
Medical Charting
CPR Certified
Organization and Time Management
Customer Service
Medical Recordkeeping
Advising Patents
Data Entry Software
Time Management
Appointment Scheduling
Verbal and Written Communication
Equipment Troubleshooting and Maintenance
BLS Certified
Detail-Oriented
Taking Client Histories
Critical Thinking
Problem Solving
Inventory Management
Scheduling Tests and Procedures
Computer Proficiency
Medical Records Verification
Office Coordination
Mail Distribution
Patient Database Maintenance
Relationship Building
Adaptable and Flexible
Collaboration and Teamwork
Data Entry
HIPAA Compliance
Staff Leadership
Work History
02/2015 to 11/2020
Unit SecretaryCommunity Rehabilitation Hospital South – Shelbyville, IN,
Answered phone calls and messages for 3-5-physician and 4-10 nurses and support staff [in a psychiatric] medical facility, scheduling appointments and handling patient inquiries. Staff training.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Organized patient files and streamlined operations to improve efficiency.
Received, recorded and addressed incoming and outgoing communication via telephone and email. Admitted and discharged patients to/from system, transported patients and sat with patients at the hospital when needed. Assisted when receptionist was unavailable and during COVID-19, performed temperature checks/questionnaires.
10/2012 to 02/2015
Mental Health TechnicianState Of Oklahoma – {"@Context":"Http://Schema.Org", "@Type":"Jobposting",
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Accompanied new patients to unit and recorded vital signs to establish baseline record upon facility arrival.
Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Attended therapeutic educational group meetings and supported patients with guidance from RN or trained medical professional.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
Charted on each patient daily.
Took and monitored vital signs, administered medications and managed patient behavior.
Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
Treated clients and families with respect and dignity.
Assisted and counseled 10-30 patients daily.
10/2007 to 11/2012
Psychiatric TechnicianMclaren Health Care – Sterling Heights, MI,
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Accompanied new patients to unit and recorded vital signs to establish baseline record upon facility arrival.
Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Attended therapeutic educational group meetings and supported patients with guidance from RN or [Type] medical professional.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Charted on each patient daily.
Took and monitored vital signs, administered medications and managed patient behavior.
Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
Treated clients and families with respect and dignity.
Carried out day-day-day duties accurately and efficiently.
Developed and maintained courteous and effective working relationships.
Education
Expected in to to
: Psychology Delta College - Bay City, MI GPA:
Expected in 06/1974 to to
Associate of Science: Nursing Mississippi Valley State University - Itta Bena, MS GPA:
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