LiveCareer-Resume

unit secretary resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Proactive Unit Secretary eager to utilize 3 years of superior performance in healthcare landscape. Consistently acknowledged for displaying positive and proactive attitude focused on patient care and comfort. Goes above and beyond to meet team objectives and bring value to team.

Skills
  • Incoming Call Management
  • Follow-Up Appointment Scheduling
  • Epic Systems
  • Critical Thinking
  • Verbal and Written Communication
  • Invoice Preparation
  • Supply Ordering
  • Detail-Oriented
  • Advising Patents
  • Time Management
  • Problem-Solving
  • BLS Certified
  • Organization and Time Management
  • Equipment Troubleshooting and Maintenance
  • Customer Service
  • Administrative Support
  • Cleaning and Sterilizing
  • Training and Coaching
  • Patient Eligibility Requirements
  • Data Entry
  • Invoice Processing
  • Patient Health Information Access
  • Patient Interviews
  • Documentation Review
  • Office Management
  • HIPAA Compliance
  • Collaboration and Teamwork
  • Adaptable and Flexible
  • Outpatient Procedures
  • Medical Records Verification
  • Calendar and Appointment Management
Education and Training
Eastern Kentucky University Richmond, KY Expected in 06/1972 High School Diploma : - GPA :
Princeton High School Cincinnati, OH Expected in 06/1972 High School Diploma : - GPA :
Experience
Mclaren Health Care - Unit Secretary
Reese, MI, 02/2023 - Current
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Managed unit call reception and routed calls to correct department.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
Universal Health Services - Hospital Unit Secretary
Eagle Pass, TX, 01/2022 - Current
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Communicated with patients with compassion while keeping medical information private.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Managed unit call reception and routed calls to correct department.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
Baylor Scott & White Health - Insurance Verification Specialist
Marble Falls, TX, 12/2020 - 02/2022
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
  • Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
  • Navigated through multiple online systems to obtain documentation.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Communicated with cross-functional teams to report insurance company trends.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled and confirmed patient appointments and consultations.

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Resume Overview

School Attended

  • Eastern Kentucky University
  • Princeton High School

Job Titles Held:

  • Unit Secretary
  • Hospital Unit Secretary
  • Insurance Verification Specialist

Degrees

  • High School Diploma
  • High School Diploma

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