Unit Secretary Resume Example Tallahassee Memorial Healthcare

UNIT SECRETARY

Professional Summary

Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in calm and busy environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over almost 2 years of related experience. Proactive Unit Secretary aiming to secure a nursing career opportunity to apply more years of healthcare experience. Frequently commended for a proactive and patient-focused attitude. Eager to bring superior performance and a strong work ethic to help achieve team goals. Efficient administrative professional offering more years of commendable performance in Unit Secretary roles. Aiming to utilize strong knowledge of nursing unit operations and a skill for building patient rapport to contribute value to a dynamic healthcare team.

Skills

Incoming call reception
Medication stock orders
Nursing station operations
Medical office administration
Unit secretary training
Patient records maintenance
Medical Records Management
Appointment scheduling

Data entry
Pre-hospital care
Charting and clinical documentation
Medical transcription
Patient privacy
Patient scheduling
Inpatient care
Outpatient care

Work History

Unit Secretary | 05/2018 to Current
Tallahassee Memorial Healthcare - Tallahassee, FL

Managed master calendar and scheduled appointments for few providers based on optimal patient loads and clinician availability.
Maintained current and accurate medical records for over hundreds of patients.
Enhanced office efficiency by handling numerous callers per day.
Completed skilled administrative work to support all office staff and operational requirements.
Executed administrative duties to facilitate unit tasks and meet team goals.
Monitored inventory levels and advised management of need for replenishment.
Developed training protocols for new unit secretaries.
Managed incoming calls and directed to appropriate department.
Provided information for patient admissions and discharges to foster timely processing.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Answered phone calls and messages for nurses and physicians from medical facility, scheduling appointments and handling patient inquiries.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Organized patient files and streamlined operations to improve efficiency.
Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
Coordinated front office duties, including customer service, patient scheduling and billing.
Collaborated with supervisors, managers, nurses and doctors to prepare and set up rooms with adequate supplies and equipment.

Brand Representative | 10/2017 to 05/2018
Abercrombie & Fitch - Tallahassee, FL

Communicated product value, quality and style to educate and entice potential customers.
Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Organized and stocked merchandise to keep necessary levels for sales demand.
Provided customer service using extensive knowledge of customer service and the brand.
Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Analyzed consumer usage patterns to identify trends and target key demographics.
Preserved brand integrity by monitoring consistency and quality of marketing content.
Coordinated art and graphics creation for effective merchandising.
Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with numerous key accounts.
Analyzed business developments and monitored market trends.
Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes.

Sales Associate | 03/2017 to 05/2018
New York & Company Inc. - Tallahassee, FL

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Tracked stock using company inventory management software.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Maintained customer satisfaction while handling damage product returns quickly and professionally.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Increased sales by 20% over 1 hour by offering consultation on products and services and applying customer service and up-selling techniques.
Trained and developed sales in company processes, product knowledge, customer service and selling techniques.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Completed orders through computer system and organized product deliveries to meet customer timetables.
Engaged with customers to effectively build rapport and lasting relationships.
Processed product returns and assisted customers with other selections.
Prepared merchandise for sales floor by pricing or tagging.

Education

Tallahassee Community College - Tallahassee, FL | High School Diploma

Continuing education in Nursing, currently taking prerequisites.

Resume Overview

Companies Worked For:

Tallahassee Memorial Healthcare
Abercrombie & Fitch
New York & Company Inc.

School Attended

Tallahassee Community College

Job Titles Held:

Unit Secretary
Brand Representative
Sales Associate

Degrees

Tallahassee Community College - Tallahassee , FL | High School Diploma

Unit Secretary Resume Example

Resume Score: 80%

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