LiveCareer-Resume

unit secretary resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Electronic Health System
  • Medical/Pharmacy Terminology
  • Pharmacological Calculations
  • Sterile Compounding
  • Donning/Sterilization
  • Customer Service
  • Data Entry
  • Inventory Control
  • Order Entry
  • Reliable & trustworthy
Experience
05/2023 to Current
Unit Secretary Mercy Medical Center - Canton Cleveland, OH,
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Provided patient information to facilitate timely admissions and discharges.
  • Monitored unit supply levels and notified management of ordering needs.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Arranged hospital admissions for patients as required.
  • Ordered and maintained supply inventory for medical office.
08/2021 to 05/2022
Pharmacy Technician Hospital Sisters Health System - Corporate Mattoon, IL,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
07/2020 to 04/2021
Area Manager Brookdale Senior Living Auburn, MA,
  • Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
08/2019 to 08/2020
Pharmacy Technician Hospital Sisters Health System - Corporate Menomonie, WI,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Prepared prescription transfers to other pharmacies.
  • Answered telephones to respond to questions or requests.
  • Operated cash registers to accept payments from customers.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
08/2018 to 08/2019
Pharmacy Technician Hospital Sisters Health System - Corporate Oconto, WI,
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Operated cash registers to accept payments from customers.
05/2017 to 08/2018
Pharmacy Technician Hospital Sisters Health System - Corporate Pana, IL,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Prepared prescription transfers to other pharmacies.
  • Operated cash registers to accept payments from customers.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Monitored security and enforced loss prevention strategies during shift.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Upheld company standards and compliance requirements for operations.
  • Educated customers about offerings, promotions and pricing to boost sales.
12/2017 to 03/2018
Medical Billing and Coding Externship Nuvance Health Rhinebeck, NY,
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Streamlined day-to-day office processes to meet long-term goals.
12/2016 to 02/2017
Pharmacy Technician Extern Walgreens City, STATE,
  • Maintained clean and organized pharmacy shelving and work areas.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Received, reviewed, dispensed and labeled over 200 prescriptions daily.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Assisted patients in finding over-the-counter solutions to aid minor health issues.
08/2014 to 01/2015
Medical Records Reviewer QTC Management City, STATE,
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Scanned and validated medical records for upload.
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Supported administration staff with records requests to support patient care.
  • Tracked and processed release of information requests.
  • Scanned incoming documentation.
  • Obtained information by contacting appropriate personnel or patients.
  • Consolidated diverse medical records.
  • Maintained positive working relationship with fellow staff and management.
  • Pulled patient records and transferred information to appropriate parties.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Compiled and coded patient data using standard classification systems.
12/2009 to 11/2011
Patient Administration Specialist US Army City, STATE,
  • Triaged patients for clinical coverage, prioritizing most-essential patient care needs.
  • Confirmed patient information, collected copays and verified insurance.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Explained policies, procedures and services to patients.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Compiled and coded patient data using standard classification systems.
Education and Training
Expected in 05/2022 to to
Medical Assistant Diploma:
Fortis College - Smyrna, GA,
GPA:
  • 3.7 GPA
Expected in 04/2018 to to
Medical Billing And Coding Diploma:
Virginia College - Birmingham, AL,
GPA:

You might want to, here and a brief summary of relevant coursework, awards, and honors

  • 3.2 GPA
Expected in 03/2017 to to
Pharmacy Technician Diploma:
Virginia College - Birmingham, AL,
GPA:

here and a brief summary of relevant coursework, awards

  • Fall, 2016 - Dean's List
  • 3.7 GPA
Expected in 05/2002 to to
High school Diploma:
Carbon Hill High School - Carbon Hill, AL,
GPA:

You might want to, here and a brief summary of relevant coursework, awards, and honors

  • Upward Bound Scholarship Recipient
  • 3.6 GPA
Certifications
  • Certified Clinical Medical Assistant (CCMA)

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Resume Overview

School Attended

  • Fortis College
  • Virginia College
  • Virginia College
  • Carbon Hill High School

Job Titles Held:

  • Unit Secretary
  • Pharmacy Technician
  • Area Manager
  • Pharmacy Technician
  • Pharmacy Technician
  • Pharmacy Technician
  • Medical Billing and Coding Externship
  • Pharmacy Technician Extern
  • Medical Records Reviewer
  • Patient Administration Specialist

Degrees

  • Medical Assistant Diploma
  • Medical Billing And Coding Diploma
  • Pharmacy Technician Diploma
  • High school Diploma

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