Dedicated and focused team player who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Strong communication skills
Energetic work attitude
Adaptive team player
Professional and mature
Dedicated team player
Strong interpersonal skills
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Patient and family assistance
Supports a team of health care workers
Company NameCity, StateUnit Secretary12/2016 to CurrentManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and distributed faxes and mail in a timely manner. Operated office equipment such as copiers and fax machines. Entered information into computer databases. Reviewed files to check for complete and accurate information. Destroyed files and materials upon request. Maintained patient privacy and confidential patient information. Screened telephone calls and inquiries and directed them as appropriate. Filed paperwork in patient charts as well as breaking down patient charts.
Company NameCity, StateOffice Assistant06/2015 to 12/2015Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Verified details of transactions, including funds received and total account balances. Balanced batch summary reports for verification and approval. Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation. Entered weekly sales and customer count sheets for review by management.
Company NameCity, StateOffice Assistant01/2015 to 06/2015Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Organized personal and professional calendars and supplied reminders of upcoming meetings and events. Typed documents, updated websites and compiled information for meetings. Conducted extensive online and phone research. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions on company and social media websites. Managed daily office operations and maintenance of equipment.
Company NameCity, StateDeli Clerk06/2012 to 08/2012
Greeted all customers. Handled products and equipment in accordance with safety and sanitation guidelines. Fulfilled special order requests, including special occasion cakes and party platters. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Sliced, served and packaged specialty meats, salads and cheeses. Served shoppers in a prompt, courteous and friendly manner.
Company NameCity, StateCustomer Service05/2007 to 01/2008
Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Managed quality communication, customer support and product representation for each client. Successfully interacted with customers and retail buyers to expedite orders. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Educated customers on product and service offerings. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Informed customers about all product lines and services offered by the company.
Company NameCity, StateProgram Assistant06/2005 to 09/2005
Supported patients with customized patient teaching tools. Utilized strong assessment skills to determine necessary patient care. Worked as part of team to execute proper care of body mechanics and safety of patients. Provided caring companionship to elderly and developmentally disabled patients. Provided primary resident care and assistance with daily living activities.
Company NameCity, StateCashier10/2002 to 12/2004
Received and processed cash and credit payments for in-store purchases.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Prevented store losses using awareness, attention to detail and integrity.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.
High School Diploma2002Springfield High School, City, State, United States
2017Kent State University, City, State, USAEarly Childhood Education
Elementary Education coursework
Cash handling, professional and friendly, careful and active listener , multi-tasking, active learning, computer proficiency, data entry, filing, coping, faxing, telephone skills, first aid, cpr, organized, time management, typing
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Springfield High School
Kent State University
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