Well-organized Medical Assistant with demonstrated knowledge of healthcare procedures and administrative operations. Detailed understanding of complex office and database systems for maintaining secure patient information.
Resourceful Medical Assistant maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Brings background in medical office settings handling patient needs.
Skilled in patient database management and medical billing protocols illustrated over 15 years of superior performance in the healthcare sphere.
Eager to offer effective communication and a proactive attitude to facilitate seamless patient care and bring value to the HMH team.
Consistently acknowledged for displaying positive and proactive attitude focused on patient care and comfort. Goes above and beyond to meet team objectives and bring value to team.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs.
- Patient database management
- Lab test protocols
- Patient chart maintenance
- Incoming call management
- Nursing unit operations
- Follow-up appointment scheduling
- Time management
- Problem resolution
- Flexible
- Organizational skills
- Active listening
- Reliable and trustworthy
- Team management
- Work ethic
- MS Office
Salem, VA, 08/2018 - Current
- Managed physician calendar, including scheduling patient appointments and procedures.
- Answered phone calls to provide assistance, information and medical personnel access.
- Retrieved physicians' paperwork, including lab test requests.
- Transcribed doctors' orders, including medication and lab test requests.
- Conducted patient intake interviews to collect medical information and insurance details.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
Cincinnati, OH, 03/2015 - 08/2018
- Fostered relationships to define programming needs and strengthen organizational standing.
- Uncovered issues to determine solutions and assist program participants.
- Analyzed program effectiveness to modify, adapt and optimize workflows.
- Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
- Coordinated logistics for activities and events.
- Designed and implemented program policies, frameworks and toolkits for change management processes.
- Partnered with program management on recommendations, process improvements and corrective action plans.
Seattle, WA, 06/2006 - 03/2015
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Helped residents achieve program goals and increase independence.
- Processed and produced ER, OR and portable x-ray information to assist diagnosis.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
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School Attended
- Lincoln Technical Institute
Job Titles Held:
- Unit Secretary
- Program Coordinator
- Medical Assistant
Degrees
- Certificate
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