Unit Program Coordinator resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Enthusiastic Unit Program Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the administrative field of cyberspace.
Accomplishments
Active Top Secret/SCI.
2018-2020 834 Cyberspace Operations Squadron "Civilian I of the Year".
2020 567th Cyberspace Operations Group "Civilian I of the 4th Quarter and of the Year".
Numerous performance bonuses.
Skills
Proficient with Microsoft Outlook, Word, Excel and PowerPoint
Policy implementation
Documentation skills
Program development
Remote learning
Responsible
Computer skills
Verbal and written communication
Relationship-Building
Teamwork
Work History
Unit Program Coordinator, 07/2017 to Current Department Of Defense – Hazelwood, MO,
Coached new employees on administrative procedures, company policies and performance standards.
Supported efficient meetings by organizing spaces and materials for display
Arranged rapid office equipment repair and maintenance.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Handled client correspondence and tracked records to foster office efficiency.
Executed record filing system to improve document organization and management.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Scheduled office meetings and client appointments for the Command section.
Organized weekly staff meetings and staff slides.
Coordinated travel arrangements, including booking airfare, hotel and ground transportation for the Command section.
Monitored the Commander's work calendar and scheduled appointments and meetings.
Interpreted management directives to define and document administrative staff processes for Government Travel Card and Defense Travel System.
Wrote and review memos, notes and other written correspondence, promoting professional in-office communication for employees.
Monitored office supplies and re-ordered as needed, working with senior staff to keep all desired supplies in stock for seamless office functionality.
Answered phone calls promptly and professionally, directing callers to appropriate personnel.
Arranged corporate and office conferences for company employees and guests.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Organized international and domestic travel arrangements for up to 6 staff members, including all transportation and hotel stays.
Review completed bi-weekly timesheets in Automated Time and Attendance and Production System (ATAAPS) for 26 employees and coordinate certification of said timesheets in a timely manner.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Composed internal memos for senior management and reviewed all documentation to eliminate errors.
Created PowerPoint presentations for business development purposes.
Maintained consistent and efficient flow of human resources information throughout departments by email to the Squadron.
Picked up, sorted and distributed office mail to the appropriate members.
Managed files and records for clients and adhered to published procedures to prevent Pii breaches and data misuse.
Coordinated availability of conference room for participants.
Education Technician, 01/2011 to 07/2017 Department Of Veterans Affairs – Fresno, CA,
Coordinated with professors with classroom management.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Assessed student documents to check quality and completeness before submission for Tuition Assistance.
Updated student's records in database for required paperwork.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided clerical support to students by copying, faxing and filing documents.
Sorted, opened and routed incoming correspondence and deliveries to appropriate personnel.
Provided onboarding and training for new students.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Answered telephone calls to field inquiries from active duty military and various other callers seeking information about the GI Bill and Tuition Assistance.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Arranged rapid repair and maintenance of the building.
Continued day to day operations for a year after the senior Civilian accepted an assignment overseas.
Mission Support Assistant, 12/2009 to 01/2011 Department Of Homeland Security – Eagle, CO,
Interpreted management directives to define and document administrative staff processes.
Prepared daily reports to assist business leaders with key decision making and strategic operational planning.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Monitored office supplies and re-ordered as needed, working with senior staff to keep all desired supplies in stock for seamless office functionality.
Coordinated travel arrangements for higher-level staff, booking airline tickets and hotel reservations.
Scheduled and coordinated meetings and personal schedules of executives and team members.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Completed bi-weekly payroll for 50 employees.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Organized international and domestic travel arrangements for up to 50 staff members, including all transportation and hotel stays.
Coordinated availability of conference rooms for participants.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Wrote and published memos, notes and other written correspondence, promoting professional in-office communication for employees.
Education
Bachelor of Arts: Human Resources Management, Expected in 06/2019 Saint Leo University - Saint Leo, FL GPA:
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