Unit Assistant Resume Example

Manage patient care Patient screening Scheduling Manage patient placement Communicate with nurses and physicians Meet with patients and family members to inform and educate Handle inbound calls and answer patient questions Connect with new patients via phone and email Coordinate with insurance carriers Process pharmacy orders and respond to inquiries and issues regarding said orders Review medication inventory Communicate with patients to determine and confirm their supply needs Arrange and coordinate provision of special equipment or therapy for at-home care Maintain files Patient case management tasks Provide referrals for continuing care Locate and provide community resources to patients and their family members Assist the care team with goal setting May need to offer assistance in locating funding options to patients for procedures/treatment Help with data collection Maintain patient confidentiality Related duties as needed

maintain and distribute office supply inventory; screen incoming mail and draft responses to inquiries for information concerned with matters of non-technical nature and/or matter in which precedents are clear; maintain department's records system, including filing and retrieving documents, researching files, etc…; maintain inactive treatment files; maintain SharePoint files; receive and pass verbal and written feedback to clinical, medical, and other Residential staff as requested about client activity and behavior; complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure; conduct urine screens and complete all required documentation; monitor client phone calls; assist with filing of client documentation; perform searches on clients returning to the program from outside activities; scan documentation into the Electronic Health Record; enter client information into the Practice Management System; and perform other duties as assigned.

Ensure that referrals are addressed in a timely manner. Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure quality patient care. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist. Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance). Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary services for the patient in a timely fashion. Ensure that patient's chart is up to date with information on specialist consults.

The authorization coordinator position is responsible for performing the appropriate processes to verify patient eligibility, ensure insurance coverage, and determine if prior authorization is needed for said order. If needed, obtain authorization and document in the patient electronic medical record.

- Ward Clerk ( 1993-2005)