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Unit Assistant Resume Example

Resume Score: 80%

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UNIT ASSISTANT
Professional Summary

To support the supervisors and management team with problem-solving skills, effective teamwork, and respect for deadlines while providing administrative and entry-level talents with the goal of proving myself and growing with the company., Offer my expertise in various positions that I have held in my longevity career

Skills
  • Data confidentiality
  • Patient care expertise
  • Knowledgeable in (Microsoft Word, EPIC, BestNotes, EPIC, Outlook, Shortel, Windows, etc.)
  • Customer and client relations
  • Scheduling
  • Database administration
  • Business operations
  • Multi-line Telephone Systems
  • Sorting and labeling
  • Mail handling
  • Business administration
  • Documentation and reporting
  • Professional demeanor
  • Medical terminology
  • Medical billing code accuracy
Work History
Unit Assistant, 01/2001 to Current
Kaiser Permanente – Walnut Creek, CA

Assist patients' with their needs and/or personal needs. Collaborate with med ical staff in exams and procedures. Transcribe and input orders into the computer accurately. Answer telephones, transfer phone calls and relay messages. Generate phone calls to other medical staff, patients and/or patient families. Perform clerical duties such as printing, copying, faxing etc.

Performs general receptionist, secretarial and clerical duties Organize/prepare patient's charts for completion pre and post evaluation by the Physician and Nurses. Assist Physicians and Nurses as needed such as: Data entry, laboratory/radiology orders, etc. Answer telephone calls for nurses and doctors. Assist other staff as needed.

Patient Care Coordinator, 08/2017 to 05/2020
Amen Clinics - Dr. Bradley Johnson , MD – Walnut Creek, CA

Manage patient care Patient screening Scheduling Manage patient placement Communicate with nurses and physicians Meet with patients and family members to inform and educate Handle inbound calls and answer patient questions Connect with new patients via phone and email Coordinate with insurance carriers Process pharmacy orders and respond to inquiries and issues regarding said orders Review medication inventory Communicate with patients to determine and confirm their supply needs Arrange and coordinate provision of special equipment or therapy for at-home care Maintain files Patient case management tasks Provide referrals for continuing care Locate and provide community resources to patients and their family members Assist the care team with goal setting May need to offer assistance in locating funding options to patients for procedures/treatment Help with data collection Maintain patient confidentiality Related duties as needed

Assistant Business Office Manager, 08/2015 to 11/2015
Foundation Recovery Network – San Francisco, CA

maintain and distribute office supply inventory; screen incoming mail and draft responses to inquiries for information concerned with matters of non-technical nature and/or matter in which precedents are clear; maintain department's records system, including filing and retrieving documents, researching files, etc…; maintain inactive treatment files; maintain SharePoint files; receive and pass verbal and written feedback to clinical, medical, and other Residential staff as requested about client activity and behavior; complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure; conduct urine screens and complete all required documentation; monitor client phone calls; assist with filing of client documentation; perform searches on clients returning to the program from outside activities; scan documentation into the Electronic Health Record; enter client information into the Practice Management System; and perform other duties as assigned.

Administrative Assistant, 01/1993 to 08/2015
Alta Bates Summit Medical Center – Oakland, CA

Ensure that referrals are addressed in a timely manner. Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure quality patient care. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist. Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance). Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary services for the patient in a timely fashion. Ensure that patient's chart is up to date with information on specialist consults.

The authorization coordinator position is responsible for performing the appropriate processes to verify patient eligibility, ensure insurance coverage, and determine if prior authorization is needed for said order. If needed, obtain authorization and document in the patient electronic medical record.

- Ward Clerk ( 1993-2005)

Education
Bachelor of Science: Health Care Administration, 08/2012
University of Phoenix - Tempe, AZ
Master of Science: Health Care Administration, 05/2015
University of Phoenix - Tempe, AZ
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Kaiser Permanente
  • Amen Clinics - Dr. Bradley Johnson , MD
  • Foundation Recovery Network
  • Alta Bates Summit Medical Center

School Attended

  • University of Phoenix

Job Titles Held:

  • Unit Assistant
  • Patient Care Coordinator
  • Assistant Business Office Manager
  • Administrative Assistant

Degrees

  • Bachelor of Science : Health Care Administration , 08/2012
    Master of Science : Health Care Administration , 05/2015

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