u s army clerk resume example with 15+ years of experience
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*Customer Service Representative 35+ years of experience working with school students, military, sick/injured individuals, and senior citizens.
*Trained in project and time management with knowledge of and proven multitasking abilities.
*Committed to maintaining professional relationships with clients to increase profitability and drive business results.
*Forty+ years of experience addressing customer requests and concerns. *Expert at providing relevant information and options to effectively resolve issues.
*Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
*Experienced working with stressed, confused and upset individuals in need of benefits information and supportive guidance.
*Effective at operating within confidential regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
*Qualified switchboard operator with over 40 years of experience in fast-paced customer service and call center environments supporting callers needs.
*Personable and professional under pressure. Knowledgeable and dedicated customer service professional, proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
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- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Distributed PINs to soldiers for access to ammunitions.
- Typed and distributed physical inspection reports of on and off post Army locations in North Carolina.
- Monitored safety and security concerns and reported to leadership for resolution.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Planned and oversaw implementation of special craft activities and shopping, library and Christmas activities trips.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Managed scheduled events for local museum, residents singing, inviting outsiders to play the piano to maximize activities and attendance.
- Designed enjoyable and innovative customized training programs based upon fitness goals.
- Planned and conducted community activities such as shopping, eating at a fast food restaurant and eating ice cream.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Maintained and ordered supplies for activities.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Counted cash in register drawer at beginning and end of shift.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized patient files and streamlined operations to improve efficiency.
- Completed and filed financial documentation for accounting purposes.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Enhanced office efficiency by handling over 100+ callers per day.
- Used computer to prepare reports, correspondences and other required documentation.
- Checked completed work for proper spelling, grammar, punctuation and format.
- Verified data entered into database by reviewing, correcting and deleting data.
- Maintained computer filing system to store, retrieve and update completedsoldiers 201 documents.
- Secured information by completing database backups.
- Prepared data by compiling and sorting information.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Entered data into databases in alphabetic and numerical order.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Piedmont Technical College - Greenwood, SC
- GED
- Clerk/Typist
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Resume Overview
School Attended
- Piedmont Technical College
Job Titles Held:
- U. S. Army Clerk
- Activity Coordinator
- Registor
- Clerk Typist
Degrees
- GED
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