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Treatment Support Specialist Resume Example

Resume Score: 80%

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TREATMENT SUPPORT SPECIALIST
Professional Summary

Compassionate and motivated Social Worker. Passionate about developing, facilitating, and finding programs and resources to support communities and individuals in need. Advocate for clients and advance change for communities and individuals in need. Creative and enthusiastic social work professional with experience managing case loads of up to five adults in high-risk environments. Passionate about building trust and rapport with at-risk youth and adults through non-judgmental approach, patient demeanor and compassionate interpersonal skills. Adept at needs evaluation, treatment planning and facilitating group or individual counseling sessions. Highly motivated and skilled Social Worker able to graciously handle resolve challenging client issues. Driven to consistently deliver exceptional client support. Dedicated Social Worker offering strong interpersonal, organizational, and computer skills.

Skills
  • First-Aid and CPR certified
  • Advocacy
  • Proficient in PowerPoint, Excel, and Word
  • Trustworthy
  • Dependable
  • Crisis intervention
  • Record Keeping
  • Teamwork
  • Confidential case management
  • Solution-based interventions
  • Attentive listener
  • Trauma-informed
Work History
Treatment Support Specialist, 07/2019 to Current
Board Of Child Care – Martinsburg, WV
  • Assisted youth with life skills, including personal hygiene, eating and making good choices
  • Support the healing of past trauma, which in turn helps complex youth and their families achieve lasting success in their communities
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Added daily log information to permanent records outlining observations throughout youths day
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills
  • Used positive reinforcement techniques to promote patience and other good behaviors in children
  • Became a positive role-model for youth
  • Maintained effective schedule balance between rest periods, active play and instruction
  • Wrote documentation of behavior issues, food served, and medications administered to youth
  • Managed safety and security of all children under care
Waitress, 03/2019 to 07/2019
Ruby Tuesday – Charles Town, WV
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
  • Carried 6 plates at one time without dropping or spilling, decreasing overall customer wait time
  • Increased sales of key menu items through effective up-selling
Waitress/Bartender, 02/2018 to 02/2019
Clarion Hotel And Conference Center – Shepherdstown, WV
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating
  • Served plated dinners and buffet-style dinners for parties of 10 to 200
Sales Floor Associate/Cashier, 07/2014 to 08/2015
Gabes – Martinsburg, WV
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Balanced and organized cash register by handling cash and counting change
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Supported training and development of new staff on company policy, procedures and sales tactics
Education
Bachelor of Social Work: Social Work, 05/2019
Shepherd University - Shepherdstown, WV
  • Dean's List [All four years]
  • Member of Social Work Association
High School Diploma: 06/2015
Spring Mills High School - Martinsburg, WV
  • Member of National Honors Society
  • Member of DECA
  • I wrote Spring Mills High School Alma Mater song
Additional Information
  • I completed a 650-hour internship at the Eastern Panhandle Empowerment Center.
  • I completed a 55-hour internship at RESA 8
  • I've worked with the client population of victims/survivors of domestic violence, human trafficking, sexual assault, stalking, and LGBTQ targeting.
  • I've worked with a population of kids ages 3-5 at RESA 8.
  • I've done home visits
  • I have been an advocate for many domestic violence protective order court hearings.
  • I have done client intakes, Spdat's, Protective order process Managing client cases Child protective services Referrals transporting clients Coordinating and facilitating educational groups of all grade levels Going into schools and teaching groups of children throughout the day important topics such as bullying, sexting, harassment, etc.
  • I have attended various training's such as trauma-informed, the lethality assessment training, human trafficking training, etc.
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Resume Overview

Companies Worked For:

  • Board Of Child Care
  • Ruby Tuesday
  • Clarion Hotel And Conference Center
  • Gabes

School Attended

  • Shepherd University
  • Spring Mills High School

Job Titles Held:

  • Treatment Support Specialist
  • Waitress
  • Waitress/Bartender
  • Sales Floor Associate/Cashier

Degrees

  • Bachelor of Social Work : Social Work , 05/2019
    High School Diploma : 06/2015

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