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treatment plan coordinator resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Treatment Planning
  • HIPAA Compliance
  • Appointment Setting
  • Insurance Knowledge
  • Dental Procedures
  • Microsoft Windows
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Google Docs
  • Microsoft Excel
  • Data Entry Software
  • Scheduling Software
Experience
03/2020 to Current Treatment Plan Coordinator Dental Care Alliance | Royal Palm Beach, FL,
  • Assisted dentist in helping patients determine optimal treatment options for General Dentists, Pediatric Dnetists, Endodontics, Prosthodontists, Periodontists, and Hygienists.
  • Completed office duties, including making appointments, contacting patients for follow-ups, coordinating with insurance companies and handling any billing issues.
  • Initiated monthly in-office general anesthesia treatment schedules, increasing access to care previously not available to practice.
  • Successfully achieved production goals set forth by corporate, which increased office's overall revenue.
  • Held interviews with patients to hear concerns, gather health history and understand objectives.
  • Conducted financial consultations with patient and set up payment plans.
  • Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
  • Identified family members, social networks and community systems for inclusion in client treatment plans.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Functioned as team leader and organized all treatment and placement activities
  • Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
  • Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
  • Served as advisory resource by providing patient and family care expertise in form of educational materials, videos and latest information from CDC.
  • Coordinated all levels of care for patients seeking substance abuse treatment.
  • Submitted various medication requests electronically.
  • Scheduled evaluations and procedures for patients.
  • Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
  • Managed logistics for patient intake and implementation of appropriate courses of treatment.
  • Established strong work network by building professional relationships with physicians and fellow employees.
01/2017 to 03/2020 Store Manager Foot Locker Inc. | Raleigh, NC,
  • Maintained and organized presentable merchandise to drive continuous sales
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Responsible for overall supervision of all store functions and operations.

· Consistently met and exceeded all monthly and yearly sales performance goals

· Ordered all sold goods and maintained total inventory of products in showroom and warehouse.

· Signer on bank account and made all bank deposits.

· In charge of sales staff, warehouse staff and delivery employees.

· Developed and maintained business relationships with customers, manufacturer sales reps, customer service agents, and freight

· Coordinated cross country shipments, planned local delivery routes, and time frames of special order products.

Prepared annual sales and payroll budgets based on quarterly and annual goals

· Successfully managed the operational and controllable costs that impacted the stores bottom line

· Lead contact for the home store remodeling and resurfacing project

· Executed the reorganization of the stores' centralized customer service office for increased productivity

· Developed a team of sales associates to continually meet and exceed sales and customer service objectives

· Oversaw the seasonal design initiative and product placement as the head store merchandiser

  • Ordering of all inventory
  • Hiring and Training of all associates
  • Responsible for recruitment of all staff including sales, stockroom, inventory control, and customer service.
  • Oversaw payroll and handled all on-site Human Resource issues.
  • Established strong relationships with associates from the Corporate Office, Warehouse and Delivery Service.
  • Properly processed product returns and exchanges

Provided excellent Customer Service to internal and external customers

06/2015 to 12/2016 Sales Associate Lifted Trucks | Glendale, AZ,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Offered product and service consultations and employed upselling techniques.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Education and Training
Expected in 05/2018 to to Bachelor of Science | Health Administration UMBC, Catonsville, MD, GPA:

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Resume Overview

School Attended

  • UMBC

Job Titles Held:

  • Treatment Plan Coordinator
  • Store Manager
  • Sales Associate

Degrees

  • Bachelor of Science

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