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Treatment Plan Coordinator Resume Example

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TREATMENT PLAN COORDINATOR
Professional Summary

Multi-talented employee consistently rewarded for success in planning and coordinating events. Works hard to positively impact overall morale and productivity of employees and volunteers alike. Talented problem-solver with personable and open work style. Works effectively within teams to develop creative ideas and solutions to complex issues. Excellent reputation for resolving problems, improving customer and community satisfaction, and organizing successful programs.

Skills
  • Event Coordination
  • Activity Planning
  • Safety standards and protocols
  • Customer Service
  • Problem Resolution
  • Regulatory Compliance
  • Project Organization
  • Operational Improvement
  • Team Management
  • First Aid/CPR
  • Team Building
  • Process Improvement
Work History
Treatment Plan Coordinator10/2013 to 03/2020
Dr. Ali Shmara, DMD – Riverside, CA
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Presented treatment plans and financial options to patient.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Verified Insurance eligibility.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Assisted patients in completing all necessary forms and documents.
  • Organized referrals to specialists.
  • Prepared insurance claims for submission to insurance companies.
  • Kept OSHA books accurate and complete. Developed and implemented safety training programs for staff.
  • Trained all new staff members on Dentrix software program.
  • Cleaned and sterilized instruments between patients to protect from infect
Public Relations Coordinator01/1999 to 09/2013
Dr. Craig C. Ellsworth, DDS – Riverside, CA
  • Collaborated with media to promote the office mission and values.
  • Worked to provide consistent marketing efforts and product campaign launches. Worked directly with Yellow Pages, Yellow Book, and Riverside Quarterly on advertising. In charge of Twitter and Facebook Pages.
  • Developed innovative marketing and PR strategies.
  • Assisted patients in completing all necessary forms and documents.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Typed patient data into computer system using Dentrix while following privacy laws and maintaining high level of accuracy.
  • Cleaned and sterilized instruments between patients to protect from infection risks.
  • Kept OSHA books complete and accurate. Worked to develop training policy and procedures for office.
  • Presented treatment plans and financial options to patient.
  • Fabricated Whitening Trays for patients.
  • Invisalign Coordinator.
  • Trained all new employees on Dentrix Software Program.
  • Ordered all front office supplies and kept inventory.
Back Office Manager08/1994 to 12/1998
Dr. Candide Petrol – Murrieta, CA
  • Hired, managed, developed and trained back office staff, established and monitored goals, conducted performance reviews and recommended raises for back office staff.
  • Helped employees with day-to-day work and complex problems by applying motivational and practical strategies.
  • Established and developed highly efficient and dependable team by delivering ongoing coaching and motivation and fostering career advancement.
  • Communicated effectively with patients and parents to discuss treatment processes, what to expect and potential length of expected treatment.
  • Treated patients by fitting mouth appliances, braces and retainers and checked on progress at each office visit.
  • Completed detailed models of patients' mouths to create accurate devices.
  • Took panoramic and cephlametric x-rays, intra oral photos before and after, and traced cephlametric x-rays.
  • Fabricated orthodontic retainers for a comfortable fit in patient's mouth.
  • Developed innovative marketing and PR strategies.
  • Worked the booth at Health Fairs and went to schools to present information about orthodontics to children.
  • Coordinated patient appreciation events.
  • Worked to come up with new and inventive way to show appreciation to referring general dental offices.
  • Oversaw appointment scheduling and itinerary coordination for both patients and team members.
Education
Associate of Science: Sociology06/2000Riverside Community College- Riverside, CA
Registered Dental Assistant: Dental Assisting07/1994Regional Occupation Program- Riverside, CA
High School Diploma06/1990Polytechnic High School- Riverside, CA
Accomplishments
  • PTSA President for Earhart Middle School for 2 years.
  • PTSA Vice President for Programs/ Ways and Means at Martin Luther King Jr. High School for 2 non consecutive 2 year terms. In between served as Auditor, Secretary and Parliamentarian.
  • Volunteered with National Charity League from 2014-2018 for events at Fox Theater, School for the Deaf, Meals on Wheels and the Hot Meals Program at Copeland Hall. Served as Grade Level Advisor for the Freshman Class. Served on the Awards and Hospitality Committee, Philanthropy Committee and on the Mother/Daughter Cultural Committee.
  • Booster President for High School Pep Squad Team 2016-2020. In charge of coordinating and planning banquets, spring and winter shows, senior dinners and breakfast celebrations, uniform fittings, uniform and camp wear distribution, coordinated the officer appreciation breakfast, and the Youth Camps.
  • Volunteer every year as a Tour Guide for the Riverside Ghost Walk.
  • Volunteer for the King High Remembers Event each year.
  • Volunteers for REEF's Best Event Ever Show each year.
  • Organized the CIF Southern Sectional Cheer Championships hosted at Martin Luther King Jr. High School with the Athletic Director. 2019-2020.
  • Volunteer of the Year for 2016 for Earhart Middle School.
  • Volunteer of the Year for Martin Luther King Jr. High School for 2017.
  • PTSA Continuing Service Award for 2014, 2016 and 2020.
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Resume Overview

Companies Worked For:

  • Dr. Ali Shmara, DMD
  • Dr. Craig C. Ellsworth, DDS
  • Dr. Candide Petrol

School Attended

  • Riverside Community College
  • Regional Occupation Program
  • Polytechnic High School

Job Titles Held:

  • Treatment Plan Coordinator
  • Public Relations Coordinator
  • Back Office Manager

Degrees

  • Associate of Science : Sociology 06/2000
    Registered Dental Assistant : Dental Assisting 07/1994
    High School Diploma 06/1990

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