treatment hygiene coordinator manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary


Seasoned, Compassionate treatment coordinator who loves to educate & show value in the services being provided by the dental practice. Accomplished, high-performing and enthusiastic team player with a solid history of achievement in treatment/insurance coordination.Takes pride in representing my employer with the highest level of professionalism and patient care.

  • Strong knowledge with dental treatment, procedures and dental codes
  • Strong knowledge of financing options and dental payment processing
  • Strong understanding of dental insurance benefits, pre-authorizations, claims
  • Dentrix software proficient
  • Excellent communication skills, customer service-oriented
  • Dental Insurance electronic billing
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Microsoft Windows 10 Pro./ Excel proficient
Work History
Treatment/Hygiene Coordinator Manager, 11/2012 - 11/2019
Raymond Ricci,DDS City, STATE,

*Warmly greeted our valuable patients and fostered healthy relationships.Formulating & finalizing financial arrangements with high acceptance rate*Extensive knowledge of PPO/Traditional dental insurance plans*Proficient in CDT codes*Electronic billing, EOB's, claims, Follow-up. scheduling restorative & hygiene appointments*Confirming by text-email-call correspondence 50+ day patients*Created a cancellation list system to decrease openings in the schedule by 70%.*Developed, maintained Patient Recare Systems to cultivate relationships & continuing of services*Increased Production at or above 200% by introducing/establishing new procedures to practice-(Invisalign, Zoom, Care Credit)*Collected, processed Dental insurance payments, Patient estimated payments, reconciled day to day collections, daily bank deposits* Helped transition practice to being almost paperless*Created customized treatment planning shortcuts with the use of multicodes-procedure buttons* Trained, mentored team to ensure smooth office operations from back office to front-Treatment planning, software support* Assisted Dentist in making important hiring decisions regarding bringing on board dental assistants*Implant treatment coordinator*New Patient Liaison*Maintained practice website*Created In-house newsletters, marketing*

Back Office Manager/ RDA, 10/2009 - 02/2012
Fary Yassamy, DDS City, STATE,

*Effective Treatment plan coordinator: created, presented treatment plans, calculated and finalized financial arrangements.*Proficient in CDT/ADA codes*Collected payments and scheduled appointments*Managed inventory and ordered all dental supplies*Expertly managed difficult or emotional patient situations and responded promptly to patient needs* Built strong relationships with our valued patients. Dentist in setting up a Newly acquired practice with new dental equipment/supplies by negotiating and setting up contracts with Vendors* Organized and set up back office with new written protocols, sterilization set- up MSDS/ OSHA compliant*Instrument & procedure set-ups to meet deadline opening day*Contributed and assisted Dentist in creating office brand/ logo/ content for website* Coordinated & organized Opening day for community* Prepared, chair side assisted in all restorative procedures( Full Mouth rehabs, Neuromuscular dentistry)*Successfully trained and managed team on new software introduced to practice Kodak imaging, K7 EMG and neuromuscular

Back Office Manager/RDA/Periodontal Surgical Assistant, 01/1999 - 10/2009
Kenneth Mak, DDS & Rodney Kleiger, DDS City, STATE,

Lead efficient operation of all aspects of the back office* Supported & lead a team of 7 dental assistants*Supported the needs of 6 dentists including a periodontal/implant specialist*Structured & developed a periodontal-implant dept. with equipment purchase, surgical supplies and treatment planning, coding/ billing into a highly efficient/profitable periodontal-implant program.*Presented, calculated treatment plans and created financial arrangements from low to high dollar cases. *surgical chair side to all aspects of restorative, periodontal surgery including dental implants, autogenous block grafting and intravenous sedation*Developed a manual for all restorative/surgical procedures, care of equipment/instruments, detailing set-ups with pictures of bur/endodontic blocks,organization and roles of dental assistant*MSDS/ OSHA maintenance *Created a schedule to rotate assistants with specific Dentist associate or floater/ steri- tech role on a weekly basis*Organized 8 operatories, 3 hygiene rooms, with structured replication to provide efficiency & synergy* Established set-up of bar code supply inventory and ordering.*Negotiating annual pricing on all dental supplies 10- 30 % off*Analyzed overhead cost and maintained monthly budgets*Lab case management* Scheduled & lead back office team building meetings as well as periodic safety/ OSHA complaint meetings

High School Diploma: , Expected in
La Habra High School - La Habra, CA
Status -

License: RDA, X-ray ,coronal polishing, CPR

Proficient in Dentrix, Windows 10, Excel, Word.

Trained in Periodontal, Implant, Esthetic, Neuromuscular Dentistry, Zoom, Invisalign, Pride management

*Letters of Recommendation upon request

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Resume Overview

School Attended

  • La Habra High School

Job Titles Held:

  • Treatment/Hygiene Coordinator Manager
  • Back Office Manager/ RDA
  • Back Office Manager/RDA/Periodontal Surgical Assistant


  • High School Diploma

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