Jessica Claire
, San Francisco, CA 94105 ,
01/2003 to 02/2018 Treatment Coordinator Pressley Ridge | Camp Hill, PA,
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Pulled patient records and transferred information to appropriate parties.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Set up patient charts and documented information in various company software.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Evaluated patients for unique needs and assistance options.
  • Worked with insurance companies and patients to determine the best courses of action.
  • Educated patients and families on treatments, procedures, medications, continuing care, and community resources.
  • Checked claims for errors, corrected issues, and mailed out in a timely manner.
  • Met with patients and their families to discuss medical procedures, medications, treatments, and continuing care plans.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Accessed patient information through a variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
08/2013 to 11/2017 Sterilization Technician Community Health Association Of Spokane | Lewiston, ID,
  • Handed instruments and supplies to surgeons during procedures.
  • Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
  • Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
  • Cleaned and sterilized operating rooms.
  • Closed wounds using sutures, staples and other tools.
  • Used diagnostic equipment and monitored patients during procedures using specialized machines.
  • Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments.
  • Collected and prepared tissue specimens for laboratory analysis.
  • Performed site evaluations, customer surveys and team audits.
  • Gathered and prepared instruments and surgical supplies.
  • Readied instruments for sterilization procedures and completed decontamination protocols.
  • Placed orders and restocked supplies for the decontamination area.
  • Recorded the results of biological and diagnostic tests.
  • Prepared trays, instrument packs and surgical sets.
  • Assisted in cleansing enemas, catheterization and bladder irrigations.
  • Used hemostatic clamps, suture ligatures, and electrocautery equipment to control bleeding.
02/2010 to 09/2013 Insurance Verification Specialist Novant Health | Bristow, VA,
  • Handled billing-related activities focused on medical specialties.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Ensured that appropriate coding is managed to maximize efficiency.
  • Handled billing related activities focused on medical specialties.
Expected in 2018 | Morton College, Cicero, IL GPA:
Expected in 2006 High School Diploma | Oak Park And River Forest High School, Oak Park, IL GPA:
Expected in Associate of Applied Science | Psychology East-West University, Chicago, IL GPA:
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Maintaining efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing a strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team.
  • Customer relations
  • Microsoft Office expertise
  • Problem-solving abilities
  • Ability to evaluate care
  • Planning and coordination
  • First Aid/CPR
  • Team management
  • Communications

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Resume Overview

School Attended

  • Morton College
  • Oak Park And River Forest High School
  • East-West University

Job Titles Held:

  • Treatment Coordinator
  • Sterilization Technician
  • Insurance Verification Specialist


  • High School Diploma
  • Associate of Applied Science

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