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treatment coordinator resume example with 16 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable Treatment Coordinator with strong background in dental health advocacy. Trained in closing treatment plans made by dentists and helping patients determine which treatments are best for individual dental needs. Excellent knowledge of basic and advanced dental terminology and comfortable presenting dental information to patients.

Skills
  • Inventory Management
  • Patient Care Coordination
  • Payment Collection
  • Filing and Recordkeeping
  • HIPAA Compliance
  • Office Administration
  • Insurance Verification
  • Appointment Scheduling
  • Patient Relations
  • Budget Planning
  • Time Management
  • Critical Thinking
  • Verbal and Written Communication
  • Decision Making
Experience
Treatment Coordinator, 05/2021 to Current
Smile BrandsModesto, CA,
  • Collected payments from patients and arranged payment schedules.
  • Verified, updated and entered patient information into system.
  • Arranged documents for insurance claims.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Answered and managed incoming calls and emails.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Gathered medical information, dental health history and vitals from patients.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Interviewed patients to complete case histories and intake forms.
  • Ordered and maintained supply inventory for medical office.
Dental Front Office Receptionist, 06/2020 to 05/2021
Pacific Dental ServicesGreen Valley, AZ,
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Answered and managed incoming calls and emails.
  • Verified, updated and entered patient information into system.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Collected payments from patients and arranged payment schedules.
  • Gathered medical information, dental health history and vitals from patients.
  • Scheduled and confirmed patient appointments and consultations.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
Dental Assistant /Front Desk Associate, 02/2018 to 06/2020
Castle Dental, Smile BrandsCity, STATE,
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Laid out dental instruments and equipment before procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Treatment Coordinator /Dental Assistant, 07/2007 to 02/2018
OP DentalCity, STATE,
  • Laid out dental instruments and equipment before procedures.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Education and Training
Bachelor of Arts: Healthcare Management, Expected in 08/2025 to University of Arizona - Phoenix, AZ,
GPA:
: , Expected in 04/2023 to Notary Loan Signing Agent - NNA Certified,
GPA:
Associate of Applied Science: Healthcare Management, Expected in 01/2023 to Fortis Institute Houston North - Houston,
GPA:

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Resume Overview

School Attended

  • University of Arizona
  • Notary Loan Signing Agent
  • Fortis Institute Houston North

Job Titles Held:

  • Treatment Coordinator
  • Dental Front Office Receptionist
  • Dental Assistant /Front Desk Associate
  • Treatment Coordinator /Dental Assistant

Degrees

  • Bachelor of Arts
  • Associate of Applied Science

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