TREATMENT COORDINATOR Resume Example
Proven sales record * Managerial experience; Customer service and supervision of self and team * Excellent speaker and presenter, praised as "motivating, informative and unifying" both in group training settings and one on one coaching * Computer knowledge, Experienced in Dentrix, PBS Endo & Orthoview practice software * Highly self motivated, multi-tasker, self-starter, goal oriented with strong organizational skills * Resourceful problem solver, expert in identifying and meeting needs of clients * Versatile performer who produces quality work in challenging situations * Dedicated, with advanced verbal and written communication skills*
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Life Care Centers Of America - Lynchburg , TN
- Conducted new patient initial consultations. Took panoramic x-ray, recorded findings, wrote treatment plan from doctor exam. Reviewed the process for starting Orthodontic treatment. Answered patients' questions regarding treatment and ensured that patients fully understood the doctor's diagnosed treatment.
- Reviewed the fees including insurance benefits.
- Presented and obtained agreement to financial arrangements.
- Scheduled to start treatment today or at first available appointment.
- Sent any necessary referral letters for extractions or other dental care to other providers.
- Followed up with pending treatment, recall exams and potential initial exam patients referred by general dentists, to schedule their appointments.
- Completed end of month reports and trackers.
- Increased conversion rate by 13% over the previous year, with a close rate of 86%.
Easy Ice Llc - Fort Worth , TX
- Introduced and educated doctors attending dental continuing education Spear Courses concerning the benefits of utilizing Winter Lab for the creation of their restorations, including educational partnership with technicians who assist in implementing Spear knowledge and exquisite aesthetics, with an emphasis on form, fit and function of the lab's dental restorations.
- Oversaw the on-boarding of new doctors to the Winter Lab.
- Participated in and contributed to the marketing of Winter Lab.
Associated Catholic Charities - Towson , MD
- Closed treatment plans at rate of 85-90%.
- Insurance verification, tracking, aging reports, treatment plans.
- Financial coordination, resolving accounts, checking patients in and out.
- Collections, data entry, and scheduling.
Aflac - Liberty , MO
- Temporary position for purpose of implementing a program.
- Implemented a Periodontal Program called CDM (Centers for Dental Medicine) which stresses the oral-systemic connection.
- Closed 50% of patients into a 6-12 month $3700 comprehensive periodontal program to improve health.
- Participated in training of hygienists on CDM assessment and performed the Review of Findings with patients after their scores for HA1c, C-Reactive Protein, BANA tests were received back in the office.
Commonwealth Financial - San Diego , CA
- Trained teams around every aspect that effects success of the practice.
- After gathering all pertinent data, made an analysis of each business including their current reality and opportunities for growth and improvement.
- Implemented appropriate, evidence-based systems and strategies in practices on site via team meetings and individual trainings.
- Implemented and trained teams on practice monitoring software in dental offices countrywide.
Associated Catholic Charities - Baltimore , MD
- Managed a staff of ten people, increasing production from $0 to $225,000 per month in 18 months time.
- Recruited and trained new employees.
- Initiated and carried out many marketing activities.
- Accounts receivables and payroll.
- Created and initiated office policies and procedures
- Conducted staff meetings, setting production goals and bonuses.
- Contracted our doctors with many insurance companies.
Accounts receivables, consulting, business analysis, data entry, financial, Insurance, letters, marketing, office, payroll, policies, sales, scheduling, treatment plans, x-rays, training, presenting, educating, motivating.
- Taught many religion classes over a period of 20 years at various age levels of children and adults.
- Licensed Massage Therapist. Own business. Graduated from Rainstar University. 2001-2005
- United Blood Services Coordinator November 2015
- Dance Director Gilbert temple cultural celebration March 2014
- Muscle Testing Therapy certification (Applied Kiniseology) February 2016
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Resume Overview
School Attended
- Ottawa University
- University of Utah
Job Titles Held:
- TREATMENT COORDINATOR
- SALES/ACCOUNT MANAGER
- OFFICE MANAGER
- TRAINER
- PRACTICE MANAGEMENT CONSULTANT
Degrees
- Bachelor of Arts , Psychology
Associate of Arts , Theatre/Dance Education
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